Front of House Lead - Amsterdam

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

At Pulitzer Amsterdam, hospitality is deeply personal. Hidden within twenty five interconnected canal houses, every corridor, courtyard, and guest interaction tells a story. As our Front of House Lead, you play a central role in shaping those stories.

This is not simply a position overseeing operations. It is about setting the tone for the entire Front Office team. Through your presence, energy, and leadership, you create an environment where colleagues feel supported, guests feel genuinely cared for, and service excellence becomes second nature.

You are the person others naturally turn to for guidance. Someone who remains calm during busy arrivals, who notices when a team member needs encouragement, and who understands that unforgettable guest experiences are built through hundreds of small moments every day.

A Day in the Life

No two days at Pulitzer are ever the same.

One moment you might be welcoming a returning guest who has stayed with us for years. The next, you could be helping a colleague navigate a challenging situation or working alongside another department to create a memorable surprise for a special occasion.

Throughout your day, you remain close to the operation. You support the team during peak moments, help maintain the flow of the Front Office, and ensure that every guest interaction reflects the warmth and individuality that Pulitzer is known for.

Equally important is your role within the team itself. You continuously coach, motivate, and develop your colleagues, helping them build confidence and grow in their careers. You understand that great hospitality starts with engaged and inspired people.

About the Role

As Front of House Lead, you are a senior presence within the Front Office team and a trusted partner to the Front Office Manager. You help guide the daily operation while creating a positive and collaborative culture where colleagues can perform at their best.

We are looking for someone who combines operational confidence with genuine emotional intelligence. Someone who enjoys developing people just as much as delivering exceptional guest experiences.

Previous experience within Front Office or Guest Services is essential, and you have already demonstrated your ability to take ownership, support others, and lead by example. Experience within a luxury or lifestyle hospitality environment is highly valued, but attitude, character, and leadership potential matter just as much.

What Makes Someone Successful in This Role?

The most successful Front of House Leads are not necessarily the loudest voices in the room.

They are the people who elevate those around them.

They create trust within their teams. They remain composed when challenges arise. They inspire confidence through their actions and bring positive energy into every shift.

They understand that hospitality is ultimately a people business, and that exceptional guest experiences begin with exceptional team experiences.

Why Pulitzer Amsterdam?

Working at Pulitzer means becoming part of a hotel that celebrates individuality, creativity, and genuine human connection. We believe that the best hospitality feels effortless, but behind every effortless experience is a passionate team working together to make it happen.

In return, we offer a supportive environment where you can grow your career, develop your leadership skills, and be part of a team that takes pride in creating remarkable moments for every guest who walks through our doors.

Legal Requirement

Candidates must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to provide visa sponsorship for this position.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam