New

Front Office Agent (30 uur p/w) - Rotterdam

PREMIER SUITES PLUS Rotterdam Rotterdam

Fulltime, 30 hour weekly
MBO/HBO
0 - 1 Years of experience
Language: EN
Operational
Callcenter / Guest Relations / Reception

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Are you someone who always strives to create the WOW factor for guests?
Then don’t wait any longer and apply for the position of Front Office Agent.

PREMIER SUITES PLUS Rotterdam combines the style and hospitality of a 4-star hotel with the comfort of luxuriously furnished apartments.

With an excellent 8.8 review score on Booking.com, our APARTHOTEL ranks among the top accommodation providers in Rotterdam – something we are truly proud of! Thanks to its central location in the heart of the city, directly opposite Rotterdam Central Station, the business, shopping, and entertainment districts are all within easy reach. This makes PREMIER SUITES PLUS Rotterdam the ideal place for both short and long stays. To further strengthen our team of top performers, we are looking for the right candidate whose character and personality perfectly match our enthusiastic, highly guest-focused, and young team.

As a Receptionist, you are the face of the aparthotel and the first point of contact for our guests. You welcome and check guests in and out, provide essential information about the aparthotel and the city, and handle guest complaints effectively. You answer incoming calls and emails, support the Reservations Supervisor with bookings and their processing in the reservation system, and are responsible for the cash system and a tidy work environment. In addition, you ensure smooth communication with other departments, handle daily administration, and safeguard the safety of both guests and the hotel.

Are you our new colleague and do you have the following?

Experience in a guest- or customer-facing role
Diploma from MHS/HHS or an MBO tourism-related program
A guest-oriented, flexible, and enthusiastic attitude
Availability to work 4 shifts per week
Proficiency in Dutch and English (a third foreign language is a plus)
Solid computer skills (Word, Excel); knowledge of Opera Cloud is an advantage

What do we offer you?

Participation in professional training programs, including guest service, complaint handling, and first aid (BHV)
Being part of a young, enthusiastic, and guest-focused team
A market-competitive salary according to the KHN Horeca CAO
Working at a fantastic location right in the vibrant heart of Rotterdam
Free use of our in-house gym
The opportunity to work within a large international chain with hotels and serviced apartments in Belgium, Ireland, and the UK
Not a typical 9-to-5 job – you’ll enjoy a varied schedule with shifts, and definitely no unnecessary overtime

Excited? Send your motivation letter and CV (including a recent photo) to the attention of Max by clicking the apply button.

Apply