Front Office Employee - Utrecht

Service with creativity and a wink characterizes the atmosphere that the team of Utrecht Boutique Hotels creates daily. The Front Office team makes a difference by surprising guests with genuine attention and personal tips about Utrecht; they are the true hosts of the hotel. Do you want to be part of this team at The Hunfeld Hotel? You can! We are looking for a Front Office employee!

THE COMPANY

The Hunfeld is part of Utrecht City Concepts. With our Utrecht Boutique Hotels, we are the key to truly experiencing Utrecht. Each established in unique, quintessentially Utrecht locations, our hotels are distinguished by their special interior design, personal atmosphere, and the top-notch service they offer.

WHAT WILL YOU DO?

As a Front Office employee, you will take care of our guests with:

• A warm and personal welcome, and thus you convey the special hotel feeling;

• Sincere attention, you find surprising ways to make the guest's stay even more enjoyable;

• Relieving our guests, ensuring that our guests lack nothing;

• Providing guests with breakfast in the morning and performing preparatory and concluding tasks;

• Providing room service to our guests upon request;

• Conducting (random) checks of the quality of the rooms;

• Following the Guest Journey for our guests;

• Checking guests in and out using the reservation system;

• Answering and transferring phone calls;

• Administrative tasks such as drafting, answering, and sending emails;

• Receiving and passing on requests, complaints, and/or other messages from guests;

• Processing reservations in the reservation system;

• Financial accountability at shift handover for payments made;

• Financial administration, such as correctly closing accounts, processing corrections on accounts, checking card payments, etc.

WHAT DO WE HAVE TO OFFER YOU?

We find it important that you enjoy going to work! Therefore, we offer you the following:

• A friendly team within Utrecht City Concepts for which many activities are organized, such as a UCC kick-off day, fun DoMiBo’s, annual UCC training days with varying hospitality themes, a New Year's drink, a Christmas lunch including a surprising Christmas gift, and an annual summer party;

• Salary based on wage scale 3 or 4 (depending on age and experience) from the hospitality collective labor agreement wage table;

• Employment conditions in accordance with the hospitality collective labor agreement, from which we dare to deviate. With us, everyone receives a 50% bonus for working on a holiday (even if you are not a professional!);

• Travel allowance from 10 km commuting distance based on public transport;

• Access to all educational training and masterclasses from the GoodHabitz development and learning system;

• A look behind the scenes at our other Utrecht Boutique Hotels and thus even more fun colleagues!

WHO ARE WE LOOKING FOR?

A true Front Office employee of Utrecht Boutique Hotels loves nothing more than to surprise guests. You are naturally hospitable and also recognize yourself in the following points:

• An enthusiastic and independent employee with (how could it be otherwise) an eye for detail.

• You have experience as a receptionist and/or are following/have completed an education at the Hotel School.

• You are looking for surprising ways to make the guest's experience even more enjoyable.

• Communicatively skilled in Dutch and English (an additional foreign language is a plus but not required).

• Possession of a first aid diploma is a plus.

• Possession of a Social Hygiene diploma is a plus.

• Experience in the hospitality industry is a plus.

• Flexibly deployable: shifts also take place on weekends and evenings.

APPLICATION & PROCEDURE
Can't wait to get started with us? Then send an email with your motivation and CV to Dominique Egging. We look forward to meeting you!