New

Front Office Manager - Rotterdam

Hilton Rotterdam Rotterdam

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: NL / EN
Managing
Callcenter / Guest Relations / Management / Reception

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Are you ambitious, excited to make the best out every guest stay, and able to lead the Front Office to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam, located in the city centre, is looking for you!

What makes working at Hilton different?
Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. Hilton is also rated as number 2 of the best working places in the Netherlands: Multinational 2022! We know that when we invest in our Team Members, our guests and communities benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.

What will I be doing?
As a Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Recruit, manage, train and develop the Front Office team

What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Committed to delivering high levels of customer service
Good communication skills
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
In possession of a work permit for The Netherlands

What are the benefits when working at Hilton Rotterdam?

Up to 30 nights per year highly discounted rates (staff rate) in all Hilton Hotels Worldwide, including 50% discount on F&B in restaurants managed by Hilton
Up to 30 nights per year highly discounted rates (Friends & Family rate) in all Hilton Hotels Worldwide
50% discount in F&B in restaurants managed by Hilton Netherlands
Extensive development opportunities supported by our Learning & Development department
Travel allowance according to policy of Hilton Rotterdam
Free use of fitness facilities
Free Wi-Fi in hotel for Team Members
Team Member restaurant
Discount on health insurance of ‘CZ Zorgverzekeringen’

Do you recognize yourself in the description? Apply here! We look forward welcoming you to the Hilton Family.

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