New

Front Office Manager - The Hague

The Hague Marriott The Hague

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: NL / EN
Managing
Reception

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What’s the job about?

At The Hague Marriott, we pride ourselves on delivering exceptional guest experiences with warmth, efficiency, and professionalism. We are seeking a dynamic Front Office Manager to lead our front office team and ensure every guest enjoys a seamless and memorable stay. As Front Office Manager, you will oversee the daily operations of our front desk and guest services, ensuring the highest standards of service. You will lead, motivate, and develop a team of front office staff while maintaining smooth operations and guest satisfaction.

Tasks & Responsibilities

• Manage and inspire the front office team to deliver exceptional, professional and efficient guest service.

• Prepare and adjust schedules according to staffing requirements and forecasts.

• Ensure exceptional guest service and resolve any issues or complaints promptly.

• Oversee front office procedures and optimize operational efficiency.

• Monitor daily performance metrics and implement strategies for continuous improvement.

• Collaborate with other departments to ensure a seamless guest experience.

• Assist in budgeting, forecasting, and staffing plans for the front office.

• Maintain compliance with company policies, procedures, and safety regulations.

You are:

As the Front Office Manager, you have an open personality and possess strong communication skills. You inspire others, and above all, you have a clear understanding of guest service in a hotel environment. In addition, we hope to find the following qualities in our Front Office Manager:

• Proven experience in a front office management role within a 4- or 5-star hotel.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Problem-solving mindset with attention to detail.

• Proficiency in hotel management software (PMS systems).

• Comfortable with property management systems and hotel procedures

• Flexible to work varied shifts, including evenings, weekends, and holidays

We offer:

• A competitive salary according to the Dutch Horeca CAO

• Access to the Marriott Explore Rate – discounted stays for you, your family, and friends worldwide

• A professional, supportive and inclusive work environment where your growth matters

• Training and development programs to help you build your skills and advance your career

• Opportunities to grow within our hotel or across the global Marriott network

• Travel allowance, meals during shifts, and staff discounts on F&B

• The chance to be part of the world’s most loved hospitality brand

If you are passionate about hospitality and leadership, and ready to take our Front Office operations to the next level, please send your CV and cover letter to (click on the apply button)

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Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at The Hague Marriott

1. Johan De Wittlaan 30
2. 2517 JR / The Hague
3. South Holland
4. (Netherlands)
5. Show on Google Maps
6. 0703525355
7. Website
8. Company page
Contact:
HR -
Hotel chain:
Marriott International

Hotel brand:
Marriott