Front-office medewerker, Amsterdam The Highland House - Amsterdam

Front Office Receptionist (Full-Time)
The Highland House – Amsterdam

For our boutique hotel, The Highland House, located in the heart of Amsterdam, we are looking for a full-time Front Office Receptionist.

Do you enjoy working in a dynamic environment and know how to provide guests with an unforgettable stay through your personality and hospitality? Then you might be the colleague we are looking for!

About The Highland House

The Highland House is a boutique hotel with a luxurious and intimate atmosphere. Each of the 12 rooms has a unique theme with surprising and distinctive details. The hotel is located in a historic building in the oldest part of Amsterdam.

The Highland House is part of the Highland Group, an ambitious family-owned company that owns six successful hotels in the center of Amsterdam. Each hotel has its own identity and target audience.

What will you do as a Front Office Receptionist

As a Front office Receptionist, you are the first point of contact for our guests. With your professional attitude and presentable appearance, guests will immediately feel at home.

Your responsibilities include:

• Checking guests in and out;

• Being aware of room availability and handling last-minute reservations;

• Answering phone calls and sending emails on behalf of the hotel;

• Responding to guest requests, such as wake-up calls and making reservations at restaurants, museums, etc.;

• Coordinating with housekeeping to align room cleaning with arrivals and departures;

• Receiving and handling guest feedback in line with the hotel’s character and communicating valuable information to the Hotel Manager;

• Paying attention to guest preferences and knowing how to respond to them.