Front Office Team Member (m/f) - 30 to 38 hours per week - The Hague

Become the shining face of our hotel!
At Ramada The Hague Scheveningen, everything revolves around creating an unforgettable experience for our guests. You are the first point of contact, radiate energy, and make every guest feel welcome from the moment they arrive. No two days are the same, and with your enthusiasm and hospitality, you make a difference every single day.

Why this role is unique
No day is alike! You start your day calmly by reviewing the shift handover so you know exactly what’s happening and where action is needed. Then, together with your colleagues, you work to elevate the guest experience to the next level.

Your day with us:
This role goes beyond traditional front desk tasks. You are always prepared for unexpected situations.

Responsibilities:

• Check in and check out domestic and international guests.

• Handle phone and email communication professionally, both internally and externally.

• Provide guests with information about the hotel and the surrounding area, going the extra mile to surprise them.

• Process reservations for the hotel and breakfast restaurant, including group bookings.

• Resolve complaints professionally and creatively, seeing them as valuable feedback.

Who you are:

• Hospitable, friendly, and respectful — you greet guests hundreds of times a day with “good morning,” “good afternoon,” or “good evening,” always with a smile.

• Flexible and willing to work irregular hours.

• Professional in your attitude toward guests and colleagues.

• Fluent in Dutch and English; knowledge of other languages is a plus.

• Enthusiastic about challenges and motivated to always give your best.

What we offer:

• Salary above the Hospitality Collective Labour Agreement (CAO), plus 8% holiday allowance; higher salary possible with relevant experience and expertise.

• A pleasant, educational work environment with plenty of independence.

• Varied working hours, matching the dynamic pace of our hotel.

• A young, energetic, and friendly team.

• Company fitness plan – receive discounts on gym memberships at local gyms to stay fit and energized outside work.

• Two fun staff parties per year.

• Referral bonus for recommending new colleagues.

• Birthday gift and Christmas package.

Excited to join us?
Will you become the face of Ramada The Hague Scheveningen? Come join the family! Apply today and become part of our young and enthusiastic team that ensures every guest has an unforgettable stay.