Front Office/Back Office Employee - Amsterdam

What will you do?

As a Front Office Employee, you are the first point of contact for our guests. With your professional attitude, you make guests feel at home from the moment they arrive. The Back Office provides direct support to the Front Office department of our hotels. You handle administrative tasks efficiently, allowing our Front Office teams to focus even more on delivering an exceptional guest experience.

Your responsibilities include:

•           Checking guests in and out;

•           Monitoring room availability and handling last-minute reservations;

•           Processing reservations in the hotel systems accurately and efficiently;

•           Handling guest payments and ensuring all financial transactions are recorded correctly;

•           Creating reports and overviews for hotel management;

•           Answering phone calls and responding to emails on behalf of the hotel;

•           Handling guest requests, such as wake-up calls, and making restaurant or museum reservations;

•           Receiving guest feedback, responding appropriately in line with the hotel’s character, and sharing valuable feedback with the Hotel Manager;

•           Being attentive to guest preferences and anticipating their needs.

What Do We Ask of You at Highland Group?

•           You are a vibrant, creative, and energetic person with a passion for hospitality;

•           You strive to deliver high-quality service tailored to the guest’s needs;

•           You are available to work on weekends as well;

•           Preferably, you have experience in the hotel industry;

•           A good command of the English language is required; knowledge of a second language is a plus

•           You live in or near the Amsterdam center area.

What Do We Offer You?

•           Attractive primary and secondary employment conditions;

•           Our organization operates under the Dutch Hospitality Collective Labour Agreement (CAO), which can be found on the website of Koninklijke Horeca Nederland;

•           Salary to be determined in consultation, based on experience and in accordance with the CAO;

•           Opportunities to take courses and training in hotel management to further develop yourself;

•           A fun and dynamic work environment in the heart of Amsterdam;

•           Annual summer and winter events with all your colleagues;

•           A challenging role within an ambitious family-owned company with an open and informal culture, where there is room for personal growth and your input is truly valued.

Interested in the Position?

Are you excited about this opportunity and do you recognize yourself in the profile above? Then send your CV and cover letter to Jos Kaarsgaren; (click on the apply button)