Frontoffice Supervisor - Eindhoven

In your role as Front Office Supervisor, you ensure our guests feel welcome from the very first moment of contact. Together with your team, you are responsible for flawless check-in and check-out processes, answering questions, and resolving any issues.

You lead the Frontoffice team daily; as a coaching leader, you stand alongside your colleagues. You motivate, guide, and ensure everyone can grow in their role. Additionally, you contribute process-wise to improving procedures and the guest experience.

You also keep an overview administratively: reporting, communication with other departments, and efficient use of systems such as PMS/OPERA are familiar territory for you. Complaints? You remain calm, act quickly, and ensure a suitable solution.

Job Requirements

• You have at least 2 years of experience in a supervisory role, preferably within hospitality.

• You have extensive experience with PMS/OPERA.

• You speak and write fluent Dutch and English at a professional level.

• You are confident and know how to handle complaints professionally and empathetically.

• You are strong in process management and enjoy contributing to structural improvements.

• You have a natural talent for coaching and guiding colleagues.

• You are administratively skilled and work accurately and independently.

• You are flexible and available during weekends and holidays.

What Pullman Offers You

• A starting salary of €2,766.04 (scale 6) based on full-time employment. This is well above the average starting salary according to the Horeca Collective Labor Agreement, reflecting our appreciation for your experience and leadership skills.

• 8% holiday allowance

• 25 vacation days based on a full-time contract

• Travel allowance from 5 km.

• An inspiring workplace in an international 4-star hotel in the heart of Eindhoven.

• A friendly and close-knit team where you will quickly feel at home.

• Personal development opportunities through Accor training and career advancement.

• After your probation period, a free overnight stay to experience the ‘Pullman’ hospitality.

• Discounts on stays worldwide and at our partners with your Heartists loyalty card.

• Lunch and dinner at Café Cocagne during your shifts.

• Free parking on hotel premises.

• Fun team activities and the opportunity to join our active staff association.

Apply?
Are you ready to make a difference as a Heartist at Pullman Eindhoven Cocagne? Send your CV with a cover letter and tell us why you are the one who should join our team. We are curious about your story!

You can apply by e-mail to (click on the apply button) for the attention of Mrs. Raifah Gremmen. For more information about the hotel and the possibilities, you can contact the HR department at: 040-2326132.

Note: Acquisition in response to this vacancy is not appreciated.