Groups, Meetings & Events Executive - Oegstgeest

Join our dynamic team at Hilton Garden Inn Leiden! We pride ourselves on our dedication to excellence and our passion for creating memorable events and gatherings.

We are seeking a highly organized and detail-oriented individual to join our team as a Groups, Events, and Meetings Executive. In this role, you will be responsible for coordinating group bookings, managing event logistics, and ensuring seamless reservations for our clients and guests. In addition you will support individual reservations with daily administrational tasks. This is an exciting opportunity for someone who is strong in administrative tasks yet enjoys working with clients.

Responsibilities:

• Coordinate group bookings for events and meetings, ensuring all client needs are met.
• Act as the main point of contact for clients, providing exceptional customer service and addressing any inquiries or concerns.
• Collaborate with internal teams, including sales, F&B, and operations, to ensure successful event execution.
• Manage event logistics, including room setups and catering arrangements.
• Process reservations duties and manage room inventory to maximize occupancy and revenue.
• Handle guest inquiries and reservations via phone, email, and online booking platforms.
• Maintain accurate records of reservations, payments, and client communications.
• Assist with marketing efforts to promote events and attract new clients.
• Stay updated on industry trends and best practices to continually improve our services.