Guest Experience Assistant - Amsterdam
The Dylan Amsterdam Amsterdam
- Fulltime
- MBO/HBO
- 2 - 5 Years of experience
- Language: EN
- Operational
- Guest Relations / Reception
Do you welcome guest with a big smile? And are you constantly looking for a way to surprise guests with a unique experience? Then we are looking for you!
Located at the Keizersgracht, in the heart of the Nine Streets neighborhood is Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where we offer sincere and personal service and create memorable experiences for our guests. A historical environment with 41 unique hotel rooms, 4 private rooms for meetings & events and two restaurants: Bar Brasserie OCCO and Two Michelin star awarded Restaurant Vinkeles.
The Dylan Amsterdam is looking a Guest Experience Assistant. As Guest Experience Assistant you have an eye for detail and you enjoy personal contact with our guests. You are responsible for both welcoming and checking in of the guest as well as checking out of leaving guests. Besides, you will make reservations for both hotel rooms as well as Restaurant Vinkeles and Bar Brasserie OCCO. Moreover, you are responsible for operating the telephone and assisting the concierges. Shifts take place between 07.00 till 15.00 hours or 15.00 till 23.00 hours. You occasionally work a night shift. It is important that you are available on both weekdays as well as weekends.
Who are you?
You graduated a Hotelschool or similar education.
You have relevant working experience within a similar position.
You have affinity with the luxury segment.
You speak both Dutch and English.
You are capable of working under pressure.
What can we offer you?
Travel allowance starting from 5 kilometres.
From your first working day, a Swapfiets will be ready for you — fully covered for one year.
Workwear will be completely provided and cleaned by the hotel (for operational positions).
Shoe allowance of up to 100 euros gross per year based on full-time employment (for operational positions).
Delicious freshly prepared staff meals
Discounts on insurance and gym memberships.
Focus on health and well-being
Extensive masterclasses where you are introduced to the expertise of various departments.
Training opportunities based on your development needs.
Dylan Experience: an overnight stay at the hotel and dinner at Bar Brasserie OCCO after successful completion of your probation period.
Discounts at the restaurants of The Dylan: two-Michelin-star Restaurant Vinkeles, Bar Brasserie OCCO, and High Wine.
Discount on your bar and restaurant bill at partner hotels in Amsterdam with the F&B Discount Card.
Staff Rate at The Leading Hotels of the World worldwide.
Social events
Two staff parties per year
Various outings with your department
And many (spontaneous) get-togethers!
Will you become our new colleague? Send your CV and motivation via the link on this website or (click on the apply button) Simone van Hunnik.
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Guest Experience Assistant
- The Dylan Amsterdam Amsterdam
Questions regarding this job?
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