Guest Relations Manager | FT | NHC Barbizon Palace - Amsterdam

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

 As Guest Relation Manager (f/m/d), you are the first point of contact for our guests at all levels. Just as you look after our guests with commitment and passion, we look after you. 

Beyond the ordinary: Your Benefits at NH Collection   

• Free online & offline training organized by our own University

• End of year bonus (up to 100% of monthly gross salary) refer-a-friend bonus (500 EUR)

• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops

• Team building events, trips and holiday parties

• The opportunity to grow within our company worldwide

• Salary based on your experiences starting from Horeca CLA scale 6.

Your Day-to-Day at NH Collection  

As Guest Relations Manager you are the right person to exceed the expectations of guests. In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You are also responsible for checking and complying with the Quality Standards set within the Minor Hotel Group. You are responsible for resolving complaints, responding to all questions and requests that guests have and you respond to all online reviews that guests post about the hotel.