Guest Relations Officer - Eijsden

Van Oys Eijsden

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: NL / EN
Operational
Guest Relations

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In Oost-Maarland (near Maastricht) Van Oys – Maastricht Retreat will open in Q1, 2025.

Here, on the banks of the Maas river, a 5-star hotel is currently being realized, set to become a culinary hotspot that prioritizes an unparalleled guest experience.

Are you ready for the next step in your career?

Do you want to be part of a team of professionals striving for perfection?

Where the focus is not only on the guest, but also on every single employee?

Then we would love to get in touch with you!

We are recruiting a unique personality for the position of:

Guest Relations Officer | fulltime

What do we expect from you:

o As a Guest Relations Officer, you are responsible for creating a warm and welcoming atmosphere for our guests, ensuring an unforgettable stay from arrival to departure;

o You welcome guests and, together with the rest of the team, make sure they feel welcome and at home; you act as the primary point of contact during their stay;

o By listening and seeing each guest as an individual, you provide personalized service and fulfil special request and wishes;

o You handle any guest complaints or issues in a professional and effective manner;

o You organize and coordinate special guest events, such as birthdays, anniversaries, et cetera;

o You maintain contact with guests before, during and after their stay to ensure their needs are consistently met and to gather feedback;

o You evaluate the feedback received and use it to improve processes and perfect service;

o You know the hotel inside out and are familiar with all the ins and outs of our rooms and facilities;

o You ensure that you and your team are always aware of local highlights and events so that guests can make the most of their stay;

o You provide conciërge services;

o You ensure there is enough entertainment for all types of weather and all types of guests;

o You, along with the Front Office Team, serve as the main link between guests and the various hotel departments;

o You ensure the commercial optimalization of the Guest Relations department;

o Together with the rest of the team, you maintain the reception area and local products boutique to impeccable standards, creating a luxurious and welcoming atmosphere.

Who are we looking for:

o You have succesfully completed a degree in hotel management, tourism or a related field and have gained sufficient experience in a 4* or 5* hotel (5* is preferred);

o You possess excellent communication skills in Dutch and English and ideally speak at least French and/or German; preferably both. Proficiency in any other language is a plus;

o You have a warm personality with a well-groomed appearance, demonstrating a guest-oriented attitude and possessing a listening ear;

o You are proactive in identifying and solving problems to ensure a flawless guest experience;

o With your eye for detail, you constantly strive to optimize work processes and guest satisfaction;

o You are resilient to stress and able to perform under pressure;

o You are driven to take on challenges and lead our organization to the top collectively;

o You are a team player who is motivated to achieve success not as an individual, but together as a team.

What are we offering you:

o For this challenging position, we offer an attractive compensation package, including a competitive salary and distinctive secondary benefits;

o Being part of a team of professionals where growth is core value based on the ‘Own Your Success’ – principle;

o A temporary contract with the prospective of a permanent position, where long-term commitment is rewarded above average.

The Van Oys Family is characterized by:

Schedule

Flexible (including evenings and weekends)

Start date

December 2024

About Van Oys – Maastricht Retreat

Van Oys offers 81 luxury rooms and suites, inviting guests for a relaxing stay surrounded by nature. In addition to the all-day-dining restaurant overlooking the spacious park, the Chateau features a charming hotel bar. The Remise houses a fine dining restaurant where culinary excellence thrives. The high-end cooking studio offers masterclasses and the wine cellar is perfect for private dinners. Furthermore, there are 6 exclusive meeting and banqueting rooms, suitable for both business and private events. Time stands still in our indoor and outdoor Spa, where guests can enjoy high-quality treatments and rituals. Exercise and relaxation go hand in hand in our Gym.

At Van Oys, emphasis is placed on local, conscious and sustainable entrepreneurship.

Oost-Maarland is part of the municipality of Eijsden-Margraten, where the Cittaslow philosophy (similar to Van Oys) holds a prominent place.