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Guest Service Agent - Amsterdam

De L'Europe Amsterdam Amsterdam

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: EN
Operational
Reception

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About Us

At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests.

What You'll Do

Welcome guests with a smile, ensuring a seamless check-in and check-out experience | Provide personalized advice and information about hotel amenities and the city of Amsterdam | Support with reservations, ensuring efficient coordination of room assignments | Handle inquiries and complaints with professionalism and empathy | Collaborate with all other departments to guarantee the best service | Maintain an accurate logbook of guest interactions and requests. | Ensure delivering top quality services at all times.

Who You Are

An enthusiastic professional with experience in guest service, preferably in the hotel industry | Excellent communication skills and a friendly, guest-focused attitude | Proficient in multitasking, even in busy situations | Knowledge of reservation systems and Opera PMS is a plus | Thrive in a dynamic environment and have an eye for detail | Flexible working hours, including evenings, weekends, and holidays.

Nice to Have

Passion for luxury hospitality and the desire to contribute to unforgettable experiences | Experience with different cultures and languages | Local knowledge of Amsterdam for personalized guest recommendations.

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Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at De L'Europe Amsterdam

1. Nieuwe Doelenstraat 2
2. 1012 CP / Amsterdam
3. North Holland
4. (Netherlands)
5. Show on Google Maps
6. 0643199526
7. Website
8. Company page
Contact:
Jessica Spierings
Hotel group:
Leading Hotels of The World