Guest Service Agent (Full-Time) - Schiphol

As a Guest Service Agent at the Sheraton Amsterdam Airport Hotel, you will work within the Front Office of the international meeting place of Schiphol Airport. You will be active in the various Front Office outlets and become part of a team consisting of Guest Service Agents, Front Office Trainees, Front Office Supervisors, the Assistant Front Office Manager, and the Front Office Manager.

Key Responsibilities

As a Guest Service Agent, your main tasks and responsibilities include:

• Providing all guests of the Sheraton Amsterdam Airport Hotel with a warm and professional welcome.

• Supplying guests with information on a wide range of topics, such as the hotel, the surrounding area, and partner hotels abroad.

• Checking guests in and out, while creating a personal connection to ensure an unforgettable stay.

• Encouraging room revenue by offering paid room upgrades to guests.

• Handling all administrative tasks within the Front Office.

• Preventing and resolving guest complaints, if necessary in consultation with the Front Office Supervisor or Manager.

• Contributing to the highest possible level of guest satisfaction.

• Answering and transferring all incoming and outgoing telephone calls.

• Maintaining a positive and professional working relationship with colleagues.

• Performing porter duties when required.

Training Opportunities

The Sheraton Amsterdam Airport Hotel offers a wide variety of training programs. In addition to on-the-job training, you will receive:

• Introduction training

• Basics of Service Excellence Training

• Upsell training

• Safety training (e.g. procedures in case of fire)

• HACCP / Diligence training

• Department-related workshops

Additional Benefits

As an employee of the Sheraton Amsterdam Airport Hotel & Conference Center, you will receive a competitive salary. Personal development is a key focus within our hotel, and we offer extensive opportunities for training and career growth to help you reach your full potential.

Sheraton is part of Marriott International, with over 9,500 hotels worldwide, offering excellent national and international career opportunities.

You can also take advantage of the Explore Rate, allowing you to stay at a discounted rate in one of Marriott’s 9,500+ hotels worldwide, as well as receiving discounts on food and beverages at these hotels.

In addition, all Sheraton employees receive a contribution towards travel expenses, have access to the staff restaurant at a small cost, and are regularly invited to staff parties and social events.