Guest Service Officer - Amsterdam

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Do you get energy and satisfaction from ensuring safety and security?

Would you like to combine your knowledge of Security with your passion for hospitality?

The Renaissance Amsterdam Hotel is looking for an enthusiastic Guest Service Officer.

What are my responsibilities?

As a Guest Service Officer, you are part of our Security team and contribute to a safe and welcoming experience for guests and ambassadors. You carry out regular security rounds throughout the hotel and surrounding areas, and maintain a visible presence in the lobby across morning, evening and night shifts.

With a proactive and hospitable approach, you support guests and colleagues, identify potential risks and act when necessary. In the event of incidents or emergencies, you take responsibility for managing the situation calmly and professionally.

What makes you a perfect candidate?

• You can declare a Certificate of Conduct/ Verklaring Omtrent het Gedrag.

• Having experience in the hospitality industry is a big plus.

• You are able to communicate fluently in English and preferably Dutch (both speaking and writing).

• You are flexible in working different shifts (morning, evening & night shifts) including weekend shifts.

Here is what you can look forward to:

Located just moments from Amsterdam Central Station, the Renaissance Amsterdam Hotel is a place where people, stories and cultures come together and where you are invited to bring your own. We offer:

·       An inspiring and professional environment that nurtures creativity and personal development.

·       Travel allowance to make your daily commute easier.

·       € 25 gross for every written positive guest mention.

·       Bonus for employee referral, more friends = more bonuses!

·       50% discount in hotel Beverage & Food outlets.

·       Special Associate Rate discount available for stays in Marriott and Archer hotels worldwide.

·       A uniform which will be dry-cleaned by the hotel.

·       Personal coaching to support you in your day-to-day job and lots of development and training opportunities.

·       Clear and exciting career paths within our expanding hotel, providing opportunities to advance and make your mark.

·       A TakeCare program: a comprehensive Marriott wellness initiative designed to support the physical, mental and emotional well-being of our ambassadors.

·       As part of our culture we celebrate recognition and organize many social activities, such as our Associates Appreciation Week, yearly Staff Party and Team outings.

Curious to join a team where sustainability and hospitality go hand-in-hand? Apply now and be part of something special. We are proud to be recognised as Europe’s Leading Sustainable City Hotel 2025, and we are committed to continuous improvement: environmentally, socially and culturally.

The Renaissance Amsterdam Hotel is an equal opportunity employer, and we welcome all applicants who want to grow with us.