New

HR Service Center Manager - Amsterdam

PPHE Hotel Group - Corporate Office Amsterdam

Fulltime, 38 hour weekly
HBO+
2 - 5 Years of experience
Language: NL / EN
Managing
Human Resources

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We're hiring a HR Services Manager! Are you ready to lead the heartbeat of HR?

Location: Amsterdam or London Head Offices, remote working options available

Language needed: Must be able to speak both English and Dutch

At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in Amsterdam and London.

In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight.

About the role:

Proactively and efficiently lead a team of HR Service Centre professionals
Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
Act as a key escalation point for complex or sensitive queries.
Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
Support internal audits and contribute to risk mitigation strategies.
Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
Monitor and report on SLAs, KPIs, and other performance metrics.

About you:

Ability to speak English and Dutch
Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
Hospitality mindset with a passion for delivering exceptional employee experiences.

The benefits of working with us:

Birthday bonus of €250 (gross, paid in the month of your birthday)
Competitive salary
Tasty meal during shift
Industry pension plan
25 days holiday
1 extra day off for your wellbeing
Exciting job opportunities within PPHE Hotel Group across Europe
Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
50% F&B discount at our restaurants and bars (for your whole party)
Travel compensation (max €200 net pm based on full-time employment)
Recommend a friend scheme (earn up to €750 for each friend who joins us)
8% holiday allowance (paid yearly in May)
Flexible working policy (if applicable)
Annual company parties and outings
Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
Discount on the collective health insurance from VGZ
Departmental incentive schemes
Great (online) Learning & Development opportunities to grow your career
An advanced onboarding program
Access to the hotel gym during low peak hours

and more…

Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.

Apply

Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at PPHE Hotel Group - Corporate Office

1. Radarweg 60
2. 1043 NT / Amsterdam
3. North Holland
4. (Netherlands)
5. Show on Google Maps
6. +31207178600
7. Website
8. Company page
Contact:
Recruitment Netherlands
Hotel chain:
PPHE Hotel Group