Junior In Room Dining Manager - Amsterdam

Junior In Room Dining Manager (JR IRD Manager)

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Located next to Dam Square, we are at the epicenter of this energetic and forward-thinking city.

With 238 stylish rooms, destination venues like THE DUCHESS and MR PORTER, and our iconic rooftop W Lounge & WET Deck, we deliver bold, luxury experiences through our signature Whatever/Whenever® service.

At W Hotels, we don’t recruit—we cast Talent.

W Amsterdam (Spuistraat 175) is now casting a Junior In Room Dining Manager to join our B&F (Beverage & Food) team.

About the Role

As a Junior In Room Dining Manager, you are responsible for supporting and leading the daily operations of our In Room Dining service. You ensure that every guest experience is elevated, personal, and unforgettable—bringing the W vibe directly into their rooms.

You are hands-on, proactive, and passionate about delivering luxury service in a fast-paced, high-energy environment.

Main Responsibilities

• Support the Banqueting & In Room Dining Manager in daily operations

• Lead and coach the IRD team during shifts, ensuring service excellence

• Oversee order taking, delivery, and presentation of all In Room Dining experiences

• Ensure all Mix Bars (minibars) are perfectly stocked and aligned with brand standards

• Monitor quality, timing, and guest satisfaction across all IRD touchpoints

• Drive a Whatever/Whenever mindset, turning every request into a “yes” experience

• Be fully “in the know” about menus, promotions, hotel offerings, and local insights

• Ensure smooth communication with kitchen, bar, and other departments

• Maintain cleanliness, organization, and a flawless guest environment

• Optimize workflows and ensure efficient mise en place practices

• Handle guest feedback and escalate where needed, always aiming to exceed expectations

• Support staffing, scheduling, and training of IRD team members

• Collaborate across departments—we are ALL IN