Medewerker Front Office - Maastricht

For our Front Office team, we are looking for an enthusiastic and guest-oriented Front Office Employee (day and night shifts). Are you ready for a new challenge and would you like to work in an international hotel environment in a unique location along the Maas River? Then this could be the opportunity for you! Interested? Read on to find out more.

Who are we?

Crowne Plaza Maastricht is beautifully located along the Maas River and features 174 luxurious rooms, nine modern banqueting rooms, a stylish hotel bar and the culinary restaurant De Mangerie. Service, guest satisfaction, professionalism and consistent quality are at the heart of everything we do. Every day, our team is committed to providing our guests with an unforgettable experience.

What will you do?

As a Front Office Employee, you are the main point of contact for our guests, both during the day and at night. Your responsibilities will include:

• Checking guests in and out

• Operating the hotel telephone system

• Providing tourist and general information

• Handling guest questions and complaints in a professional manner

• Performing administrative tasks, such as cash reconciliation and financial transactions

• Taking and processing room and restaurant reservations

• Working night shifts

• Actively upselling our hotel products and services

• Working according to IHG standards

Do you recognise yourself in the responsibilities above? Then read on to discover what we have to offer.

What do we offer?

For the position of Front Office Employee, we offer:

• A salary in accordance with the Dutch Hospitality Industry Collective Labour Agreement (Horeca CAO);

• A full-time employment contract of 38 hours per week;

• A good pension scheme;

• Holiday allowance and paid vacation days to support a healthy work-life balance;

• A dynamic workplace in an international hotel in a unique location;

• A friendly and committed team;

• Discounts at all hotels and restaurants within the IHG chain;

• Collective fitness membership through “Fit met korting”;

• Internal and external training and career development opportunities;

• A varied work schedule including day, evening and night shifts.

For this position, full and consistent availability is required. This position is therefore not suitable as a side job or part-time position.

Are you ready to give our guests a warm welcome at any time of day? We look forward to receiving your application!