New

Receptionist Parttime - Maastricht

Novotel Maastricht Maastricht

Parttime, 38 hour weekly
SBB recognised
MBO
0 - 1 Years of experience
Language: NL / EN
Operational
Callcenter / Guest Relations / Reception

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Hello Future Colleague!

Are you looking for an awesome part-time job where you meet new people every day and work in a friendly team? At Novotel Maastricht, we are looking for an enthusiastic Front Office Employee to join our team. At our hotel, hospitality is key, and we make sure every guest feels at home.

Our Department:

Our department operates two shifts: an early shift and a late shift. On weekends and during holidays, our hotel is bustling with vacation guests, creating a warm and relaxed holiday atmosphere. During the week, we host a mix of business guests, conference attendees, and vacationers.

What will you do?

The tasks in our department are quite diverse and varied. Every day is different, which makes this job so much fun! However, to give you an idea, the following tasks will be part of your daily routine:

Welcoming and assisting our hotel guests with a big smile during check-in and check-out. Boring? Not at all! You can add your personal touch! We don't like standard procedures.
Answering questions and providing tips about the best spots in Maastricht.
Processing reservations in our system, both by phone and email.
Ensuring the financial closure of your shift is accurate. You handle payments independently and check your administration, which will give you great insights into financial flows.
Solving challenges and complaints with a smile.
Collaborating with colleagues from other departments to ensure our guests have a fantastic stay.
Brainstorming about improvements for our department.

Who are you?

You are friendly and hospitable, and you love making guests happy.
Flexible availability, including evenings and weekends.
You have good communication skills and speak Dutch and English (additional languages are a plus!).
Experience in hospitality or a similar service-oriented environment (not required, but preferred).
Experience with reservation systems is an advantage, but not a must.
You can make independent decisions.
You stay calm in busy situations and know how to handle things.
You don’t like sitting still and are happy to help out in other departments when it's busy.

What do we offer?

A friendly and dynamic work environment in one of the nicest hotels in Maastricht.
Flexible working hours that are perfect to combine with your studies or other commitments.
Salary according to the Horeca CAO in an appropriate job scale (job scale IV or V, depending on work experience and education).
Signing bonus of €125,00 (after the probation period).
25 vacation days for a full-time position.
8% vacation allowance.
Travel allowance if you live more than 5 KM away.
Discount on hotel stays at our Event Hotels in Europe and at Accor.
Attractive tax arrangements through our partner FiscFree.
Opportunities for growth and development within our hotel or within one of our Event Hotels.
Many opportunities to develop yourself and grow within AccorHotels.

Enthusiastic?

Then get in touch or send your CV directly to Iris Coolen (Rooms Division Manager).

Phone number: 043-3611811 and ask for Iris.

Email address: (click on the apply button) we see you soon for a cup of coffee at our hotel?

See you soon!

Acquisition in response to this advertisement is not appreciated.

Apply

Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at Novotel Maastricht

1. Sibemaweg 10
2. 6227 AH / Maastricht
3. Limburg
4. (Netherlands)
5. +31(0)433611811
6. Website
7. Company page
Contact:
Iris Coolen
Hotel group:
Event Hotels

Hotel chain:
Accor Hotels

Hotel brand:
Novotel