New
Reputation Manager - Amsterdam
Quentin Hotel Amsterdam
Amsterdam
- Fulltime
- 2 - 5 Years of experience
- Language: EN
- Operational
- Callcenter / Guest Relations / Reception
Are you enthusiastic and dedicated to exceeding guest expectations?
Then we are looking for you!
At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reputation Manager who can help us achieve our goals.
As a Reputation Manager, you are responsible for managing all things related to guest satisfaction, online reviews, implementing improvements, and much more.
Some of your tasks are to...
- Monitor and control online reviews on all channels (Booking.com, Google, direct)
- Make sure that the relevant department replies to guest reviews in a timely manner
- Collect all guest feedback and report it to the relevant departments
- Prepare weekly and monthly reports (guest satisfaction, review score, weaknesses, etc.)
- Find solutions to improve overall guest satisfaction and make sure they are implemented
What do we expect from you?
- You are fluent in English (any additional languages are a big advantage)
- Good communication and organization skills
- A minimum of 2 years of relevant experience
-
Reputation Manager
- Quentin Hotel Amsterdam Amsterdam
Questions regarding this job?
Questions will be send directly to the hotel.
