Welcome Office Manager (Front Office Manager) - Amsterdam

At W Amsterdam, every detail is designed to energize and inspire from bold interiors to signature cocktails overlooking the Royal Palace. We’re casting a Welcome Office Manager who brings confidence, charisma and a personal touch to every arrival, starting at our ground‑floor Welcome Desk.

Join us and connect to what’s extraordinary.

Location

Located on prestigious Dam Square, behind the Royal Palace and steps away from Amsterdam’s iconic canal district, W Amsterdam brings a new style of modern luxury to the Dutch hotel scene. Guests are elevated directly to the rooftop to check in at the W Lounge, enjoy signature cocktails, and take in unrivalled views over the city.

W Amsterdam also offers 480 m² of ultra‑modern meeting and event spaces, two destination restaurants (THE DUCHESS & MR PORTER), and the iconic WET Deck rooftop pool.

Department

We don’t hire staff,  we cast Talent and we’re ready for our next star.

As a Welcome Office Manager, you’re the one who sets the rhythm. You lead the Welcome Team, elevate the guest journey and make every moment feel fresh, personal and unmistakably W.

Job Description

As Welcome Office Manager (Front Office Manager), you report to the Director of Rooms and lead a diverse, high‑energy team responsible for the full guest journey. You ensure a seamless arrival, an elevated stay and a smooth departure  and you empower your Talent to deliver bold, personalized service.

Your team includes:

• Welcome Desk Managers & Moonlight Managers overseeing daily operations

• Welcome Desk Agents in both Bank & Exchange buildings

• Whatever/Whenever® Team handling guest requests and enquiries

• Insider Team creating WOW moments and in‑the‑know experiences

You are responsible for communicating guest information throughout the hotel, ensuring operational excellence, and representing the Welcome Department within the hotel’s Management Team.

Main Responsibilities

• Lead, coach and inspire your Welcome Team to deliver exceptional service from arrival to departure.

• Ensure seamless operations across both buildings, following W service standards and procedures.

• Create personalized WOW moments together with the Insider and Whatever/Whenever teams.

• Be the guardian of the guest journey, ensuring every touchpoint is stylish, warm and on‑brand.

• Collaborate with all departments — from Housekeeping to B&F to Engineering to elevate the full guest experience.

• Ensure Talent are well‑prepared for each shift, with strong communication and flawless handovers.

• Work in a fast‑paced, high‑energy environment with music, movement and constant guest interaction.

• Champion the W brand, ensuring the Welcome Office reflects the W lifestyle at all times.

• Handle escalations with confidence, always putting the guest at the center of every decision.

• Support the team on the floor — hands‑on, visible and leading by example.