Assistant Front of House Manager - Amsterdam

An Assistant Front of House Manager with Waldorf Astoria Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
What will it be like to work for this Hilton Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
 
What will I be doing?
An Assistant Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front of House Manager to oversee the entire Front of House operation to maintain high standards

• Assist the Front of House Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

• Ensure regular and VIP Guests are recognized and that the Front of House department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Assist the Front of House Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

• Monitor the appearance, standards, and performance of the Front of House Team Members with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices

• Maintain good communication and working relationships with all hotel departments

• Monitor staffing levels to meet cover business demands

• Conduct monthly communication meetings, in the absence of the Front of House Manager, and produce minutes

• Assist the Front of House Manager with staff performance issues in compliance with company policies and procedures

• Assist the Front of House Manager with recruiting, managing, training and developing the Front of House team

• Act in accordance with policies and procedures when working with front of house equipment and property management systems