Assistant Guest Relations Manager - Amsterdam

Conservatorium Amsterdam

• Fulltime
• MBO/HBO
• 2 - 5 Years of experience
• Language: NL / EN
• Managing
• Guest Relations / Concierge and porters / Reception

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Assistant Guest Relations Manager

Are you passionate about delivering exceptional guest experiences in the heart of our luxurious five-star hotel? We are searching for a dynamic and dedicated individual to take the helm as our Assistant Guest Relations Manager.

What will be your role?

Primarily, you act as an assistant to our Guest Relations & Concierge Manager who oversees two dynamic teams that are crucial to the success of our five-star luxury hotel. Within this role you are part of our front office management team and you take on duty management shifts, where your decision-making and behaviour sets and example to others. Each day in this role you are given the opportunity to showcase your leadership skills and be part of a team of professionals that dedicated themselves to creating captivating experiences!

In your role you take ownership over our Guest Service Centre team. This team is the central point of contact for all telephone and e-mail correspondence in the hotel. Any internal or external request is directed towards one of Guest Service Centre Agents, who help provide both service and administrative support.

Communication and efficient administration are at the forefront in this department and you ensure that the team is properly trained to deliver on its promises. With the efforts of your team, support is provided to the Concierge and Front Office teams, who rely on the support of the Guest Service Centre to ensure the best possible service to our guests. As part of this role, you not only ensure that our standards are maintained but you also actively develop our standards to and look for exclusive amenities that delight our guests.

What do we offer you?

• A competitive salary;
• Multiple additional benefits, such as travel allowance, supplemented staff meals, departmental bonus, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Complimentary stays and discounts at hotels of The Set Collection;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly personal training sessions;
• An inspiring work environment where we focus on work-life balance and continuous development through coaching and training. During your time with us we will support you in every new step of your career!

What are we looking for?

For this position, we are seeking an experienced hospitality professional who understands the impact of guest relations and is able to manager and develop operational teams. You are courteous, efficient and have strong administrative capabilities. The success of this role is built upon communication and therefore you have the ability to listen and communicate effectively. Furthermore, you:

• Have 2-3 years of work experience within Front Office or Guest Relations at a luxury establishment;
• Have prior leadership experience within operational teams;
• Prior experience within a duty management role;
• Possess excellent communication skills with guests, colleagues and suppliers;
• Have the ability to achieve strict deadlines and perform well under pressure;
• Excellent knowledge of the English and Dutch language (both a must).

Are we your next destination?

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0042 or recruitment@conservatoriumhotel.com.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria. By applying for this vacancy, you consent to the collection, processing, and storage of your personal data for the purpose of recruitment and selection. Your information will be used solely for assessing your suitability for the position and will be kept confidential. If you wish to withdraw your consent or request the deletion of your data at any time, please contact recruitment@conservatoriumhotel.com.