Central Reservations Agent PREMIER SUITES - Amsterdam

Are you a proactive and service-oriented professional with a passion for hospitality? PREMIER SUITES is looking for a Central Reservations Agent to support our properties in Amsterdam, Rotterdam and Antwerp.

About us

At PREMIER SUITES, we redefine hospitality. Our serviced apartments offer a refreshing alternative to traditional hotels, combining the comfort and independence of home with professional hotel services. We welcome both corporate travelers and leisure guests, always aiming to create a seamless and personal guest experience.

Your role

As a Central Reservations Agent, you are the first point of contact in the guest journey. You assist potential guests and clients by phone and email, advise on accommodation options, prepare quotations and convert enquiries into confirmed bookings. Through clear and friendly communication, you ensure guests feel confident and well-informed when choosing PREMIER SUITES.

You will manage reservations and related administration in our reservations and CRM systems, liaise with internal departments regarding guest requirements, and play a key role in handling group bookings. You enjoy working in a team and take ownership of your responsibilities.

Main responsibilities

• Create and manage reservations in the reservations and CRM systems

• Advise guests and clients and actively sell additional services

• Act as the main administrative contact for all group reservations

• Manage daily inventory for the three properties

• Follow up on quotations and optional bookings

• Prepare invoices for long-stay reservations

• Create and maintain hotel profiles on various booking channels

• Communicate essential booking information to other departments