Cluster Revenue & Reservations Manager - The Hague

Are you a commercially driven strategist with a passion for hospitality and a sharp analytical mindset? Do you thrive in a fast-paced environment where performance, precision, and guest experience go hand in hand?

We are looking for a Cluster Revenue & Reservations Manager to drive performance across two distinctive hotels in the Netherlands:

• Crowne Plaza Amsterdam South (207 rooms), located in the heart of the Zuidas business district

• voco The Hague (204 rooms), where heritage meets contemporary lifestyle hospitality

Reporting directly to the Cluster Commercial Director, you will play a pivotal role in shaping revenue strategy, optimizing distribution, and elevating the reservations function—ensuring both properties outperform their markets while delivering seamless guest journeys from the very first touchpoint.

Your Impact

In this role, you will take full ownership of revenue and reservations performance across a 400+ rooms cluster, balancing strategic leadership with hands-on execution.

Key responsibilities include:

• Driving Revenue Performance
  Develop and execute short- and long-term revenue strategies to maximize profitability, RevPAR, and market share across both hotels.

• Turning Data into Action
  Analyse demand trends, market dynamics, and performance data to inform pricing, forecasting, and inventory decisions.

• Optimizing Distribution & Systems
  Ensure optimal positioning across all channels while managing and refining reservation systems (Opera and related platforms) to drive efficiency and accuracy.

• Leading & Developing Teams
  Lead the Revenue and Reservations teams, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.

• Maximizing Yield Opportunities
  Proactively manage room categories, rates, and availability to unlock incremental revenue opportunities.

• Driving Commercial Alignment
  Partner closely with Sales, Marketing, Front Office, and IHG’s regional teams to ensure a fully aligned and integrated commercial strategy.

• Staying Ahead of the Market
  Monitor competitor activity and market trends to maintain a strong competitive positioning.

• Ensuring Seamless Guest Experience
  Collaborate across departments to ensure a smooth, efficient, and guest-centric booking journey.