Concierge Management Trainee - Amsterdam

Do you enjoy creating unforgettable moments, coordinating seamless experiences, and making every guest feel truly cared for? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Concierge Management Intern who brings structure and a sharp eye for service excellence. From managing complex guest requests to elevating our daily operational flow.

Why you’ll love your journey with us

• At Anantara, we believe in rewarding your ambition with exceptional benefits:

• Internship allowance of €750 gross per month (based on 5 days per week)

• Global team member rates at 500+ Minor Hotels worldwide

• Friends & Family rates so you can treat your loved ones

• 50% discount on F&B at 20 luxury hotels in Amsterdam

• A complimentary experience stay to immerse yourself in the Anantara guest journey

• Access to tailored learning programs and our online university

• Priority access to internal vacancies across Minor Hotels

• One complimentary meal per shift

Your role in the journey

• Supporting daily concierge operations, including doorman and bellman operations

• Being in charge of implementing and maintaining LQA standards across the full team, ensuring consistent luxury service delivery

• Following up on guest requests and assisting with complex cases

• Coordinating with internal departments and external partners

• Helping evaluate partner performance

• Logging and analyzing service incidents

• Contributing to process and service improvements

• Assisting with SOP updates

• Supporting reporting and basic data analysis

• Working with Excel and Opera PMS

• Helping onboard and train new team members

• Joining team briefings and evaluations