Concierge Management Trainee - Amsterdam

Do you enjoy creating unforgettable moments, coordinating seamless experiences, and making every guest feel truly cared for? We’re looking for a Concierge Management Trainee who brings structure and a sharp eye for service excellence. From managing complex guest requests to elevating our daily operational flow.

Why you’ll love your journey with us

At Anantara, we believe in rewarding your ambition with exceptional benefits:

• Internship allowance of €750 gross per month (based on 5 days per week).

• Global team member rates at 560 Minor Hotels worldwide.

• Friends & Family rates so you can treat your loved ones.

• 50% discount on F&B at 20 luxury hotels in Amsterdam.

• A complimentary experience stay to immerse yourself in the Anantara guest journey.

• Access to tailored learning programs and our Minor University.

• Priority access to internal vacancies across Minor Hotels.

• One complimentary meal per shift.

Your role in the journey

• Supporting daily concierge operations, including doorman and bellman operations.

• Being in charge of implementing and maintaining LQA standards across the full team, ensuring consistent luxury service delivery.

• Following up on guest requests and assisting with complex cases.

• Coordinating with internal departments and external partners.

• Helping evaluate partner performance.

• Logging and analyzing service incidents.

• Contributing to process and service improvements.

• Assisting with SOP updates.

• Supporting reporting and basic data analysis.

• Working with Excel and SAP.

• Helping onboard and train new team members.

• Joining team briefings and evaluations.