F&B Operations Trainee LuminAir - Amsterdam

KEY RESPONSIBILITIES

As F&B Operations Trainee LuminAir you will:

1. Exceptional Guest Experiences

• Welcome customers to build relationships and create a great first impression

• Learn how to ensure guests are mentioning LuminAir in Google and TripAdvisor ratings.

• Know your menus and signature items in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders

• Treat food allergies and dietary requirements with absolute seriousness

• Contribute to achieving restaurant revenue targets through upselling and personalized customer recommendations

• Communicate effectively with the culinary team and the bar team so that all orders are correct, well presented and delivered on time.

• Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and bar standards

• Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your supervisor when needed.

• Ensure to be familiar with all LuminAir program and invite guests to experience different promotions.

2. Great Working Environment

• Become a team player and learn the team work. 

3. Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 

• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift following LuminAir standards.

• Handle XN system to post the orders and take payments from the guests.

• Assist in restocking inventory and equipment. 

• Taking orders and learn the menu to be able to sell signature cocktails and dishes

 Who are we looking for? 

We’re looking for someone with a passion for food and beverage and ready to indulge in a special busy environment with endless learning opportunities. 

To be successful in this position you will have:

•  Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.

• Love fast pace environment with music, team work and guests.

• Excellent communication skills to create connections with diverse customers and share information clearly with promoting LuminAir.

• Great teamwork and a positive attitude. 

• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

• The perfect candidate is fluent in English (Dutch language skills and POS systems knowledge would be an advantage).

Equally important, what do we offer?

Being part of our team as F&B Operations Trainee LuminAir means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things: 

• Internship period: Minimum of 5 months (5 working days per week)

• €825 euro trainee allowance per month

• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world

• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members

• Growth and training opportunities, including through Harvard Learning and Hilton University

• Global career opportunities

• Wellness initiatives to help you thrive and be your best self

• A pleasant, international work environment

• The best staff parties

• 50% Food & Beverage discount in our F&B Outlets

• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme

• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands

• Free use of our fitness centre