F&B Service Manager - The Hague

Voco® The Hague, an IHG Hotel 

About us voco® The Hague 

Can you imagine, going to work at a beautiful hotel in the city center of The Hague? Arriving in a busy hotel with happy guests, waiting for you to make their stay unforgettable? At voco The Hague, this will be your daily life! Together with an amazing international team, you will impress the guests with your hospitality and give them memories that last a lifetime. Not only are you responsible for the guests, but also your team. This is your time to shine! You will be the role model for all the other hosts, and you will be their rock during busy times! voco® The Hague will become your second home, sounds good right? 

Destination: voco® The Hague 

Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Inside voco® The Hague you will have your place at the beautiful front office. 

You are responsible for: 

F&B outlets:

· Take ownership of the operations in F&B outlets, ensuring smooth, efficient, and high-quality service delivery.

· Oversee and support room service operations, ensuring timely delivery, quality standards, and guest satisfaction.

· Ensure all service procedures align with voco® and IHG standards.

· Monitor daily operations and proactively resolve service issues, including staffing, scheduling, task allocation and adjusting resources based on business demand.

· Coordinate closely with kitchen and other departments to ensure seamless service flow.

Guest Experience & Quality Focus:

· Actively engage with guests during service to create a welcoming and personalized experience.

· Handle guest feedback and complaints professionally and ensure appropriate follow-up.

· Maintain high visibility on the floor during peak service times.

· Focus on achieving and exceeding IHG food & beverage scores.

Ordering & Cost Control:

· Responsible for ordering and stock management for outlet related service items.

· Monitor inventory levels, reduce waste, and ensure cost efficiency.

· Work closely with suppliers and internal stakeholders to maintain product quality and availability.

· Monitor sales, analyze trends, and implement strategies to increase revenue while maintaining quality and brand standards in cooperation with the Operations Manager.

Team Leadership & Development:

· Lead, motivate, and guide the service team in a positive and professional manner on a daily basis, according to standards and service expectations.

· Ensure team members are trained according to voco® standards and service expectations.

· Provide on-the-job coaching and support to improve performance and service quality.

· Foster a positive, collaborative, and guest-focused team culture.

· Support Operations Manager in performance management and team development initiatives.

Standards & Compliance:

· Ensure compliance with hygiene, safety, and HACCP regulations.

· Maintain cleanliness and organization of the restaurant and service areas.

· Ensure all operational procedures and brand standards are consistently followed.

· Monitor the maintenance, cleanliness, and proper use of all equipment, tools, and supplies; coordinate with engineering for repairs when required.

Continuous Improvement & Reporting:

· Monitor key performance indicators, including guest satisfaction scores, upselling results, and operational efficiency.

· Identify opportunities for improvement and implement action plans.

· Report operational insights, challenges, and results to the Operations Manager.