Front Office Employee, Highland Atlantis Hotel - Amsterdam

Highland Atlantis Hotel is looking for a Front Office Employee

Are you ready to take the next step in your hospitality career and work in one of the liveliest and most welcoming areas of Amsterdam? At Highland Atlantis Hotel, you'll have the opportunity to join an enthusiastic and close-knit team that provides every guest with a warm welcome and a carefree stay. As a Front Office Employee, you are the first point of contact and the face of the hotel. Join the Highland Group, where hospitality and personal growth go hand in hand!

Working at Highland Atlantis Hotel

As of March 3rd, Highland Atlantis has been part of the Highland Group. Working at Highland Group means working for an ambitious and successful family-run business that values personal attention for both guests and employees.

Highland Atlantis is a cozy hotel with 52 rooms, located in the vibrant De Pijp neighborhood. De Pijp is full of life, from the beautifully kept Sarphatipark to the famous Albert Cuyp Market. There are plenty of terraces and culinary hotspots to enjoy. The hotel is well-connected by public transport: tram 3 takes you straight to Museumplein, and tram 4 brings you directly to Rembrandtplein, Dam Square, and Central Station.

What will you do as a Front Office Employee?

As a Receptionist / Front Office Employee, you are the first point of contact for our guests. With your professional attitude and presentable appearance, guests immediately feel at home.

Your responsibilities include:

• Checking guests in and out;

• Being aware of room availability and handling last-minute reservations;

• Answering phone calls and responding to emails on behalf of the hotel;

• Handling guest requests, such as wake-up calls, and making reservations for restaurants, museums, etc.;

• Coordinating with housekeeping to ensure room readiness aligns with guest arrivals and departures;

• Receiving guest feedback and responding appropriately, in line with the hotel's character, and communicating valuable feedback to the Hotel Manager;

• Being attentive to guest preferences and knowing how to anticipate their needs.