Front Office Employee - Utrecht

Service with creativity and a wink characterize the atmosphere that the team of Utrecht Boutique Hotels creates daily. The Front Office team makes a difference by surprising guests with genuine attention and personal tips about Utrecht; they are the true hosts of the hotel. Do you want to be part of this team at Malie House? You can! We are looking for a Front Office employee!

THE COMPANY

Utrecht City Concepts consists of four unique hotels, stylish apartments, and one lively restaurant, all right in the heart of Utrecht. From the characterful Malie House, Court Hotel (with Restaurant De Rechtbank), Eye Hotel, and The Hunfeld to our Utrecht City Apartments and Hilversum City Apartments: each one is a special place where hospitality and experience come together.

Our locations are more than just a place to stay or eat – they are the key to truly experiencing the city of Utrecht. Each hotel and apartment has its own story, located in unique, authentic Utrecht locations with a warm, homely atmosphere and attention to detail. Personal attention, a surprising design, and top service are always central to us.

WHAT WILL YOU DO?

As a Front Office employee, you will take care of our guests with:

• A warm and personal welcome, thus conveying the special hotel feeling;

• Genuine attention, finding surprising ways to make the guest's stay even more enjoyable;

• Relieving our guests, ensuring they lack nothing;

• Providing guests with breakfast in the morning and performing preparatory and concluding tasks;

• Providing room service to our guests upon request;

• Conducting quality checks (randomly) of the rooms;

• Following the Guest Journey for our guests;

• Checking guests in and out using the reservation system;

• Answering and transferring phone calls;

• Administrative tasks such as drafting, responding to, and sending emails;

• Receiving and passing on guest requests, complaints, and/or other messages;

• Processing reservations in the reservation system;

• Financial accountability during shift handover for payments made;

• Financial administration, such as correctly closing out accounts, processing corrections on accounts, checking card payments, etc.

WHAT DO WE HAVE TO OFFER YOU?

We find it important that you enjoy coming to work! Therefore, we offer you the following:

• A friendly team within Utrecht City Concepts where there are many social gatherings and events organized;

• 0-hours contract

• Employment conditions in accordance with the hospitality collective labor agreement, from which we dare to deviate. With us, everyone receives a 50% bonus for working on a holiday (even if you are not a professional!);

• Travel allowance from 10 km commuting distance based on public transport;

• A peek into the kitchens of our other Utrecht Boutique Hotels and thus even more fun colleagues!

WHO ARE WE LOOKING FOR?

A true Front Office employee of Utrecht Boutique Hotels finds nothing more enjoyable than surprising guests. You are naturally hospitable and also recognize yourself in the following points:

• An enthusiastic and independent employee with (how could it be otherwise) an eye for detail.

• You have experience as a receptionist and/or are following/have completed a course at the Hotel School.

• You look for surprising ways to make the guest's experience even more enjoyable.

• Communicatively skilled in Dutch and English (an additional foreign language is a plus but not required).

• Possession of a first aid diploma is a plus.

• Possession of a Social Hygiene diploma is a plus.

• Experience in the hospitality industry is a plus.

• Flexibly deployable: shifts also take place on weekends and evenings.

APPLICATION & PROCEDURE

Can't wait to get started with us? Then send an email with your motivation and CV to Sofie van Bilsen. We look forward to meeting you!