Front Office Manager (FT) - The Hague

Are you an inspiring leader with a passion for hospitality and creating unforgettable guest experiences?
Are you ready to take the next step in your career, and do you get energy from coaching and developing a team? Then the position of Front Office Manager at Hilton The Hague could be the perfect next step for you.

Hilton The Hague is a luxury five-star hotel located in the former headquarters of the Dutch Post Office, right in the heart of The Hague's historic city centre and international embassy district. With 195 stylish rooms and suites, extensive meeting facilities and an international guest profile, we offer a dynamic and inspiring working environment where no two days are the same.

As Front Office Manager, you will lead our Front Office Team and be responsible for the department's daily operations, including the Executive Lounge. Together with your team, you will ensure that every guest feels welcome and valued from the moment they arrive.

You are a visible presence on the floor, inspiring and motivating your team and creating an environment in which Team Members can continue to develop. At the same time, you maintain a strong focus on guest satisfaction, commercial opportunities and efficient operations. With your guest-focused and solution-oriented approach, you know how to create exceptional guest experiences every day.

Are you ready to bring your leadership skills and passion for hospitality to an international hotel environment? We look forward to welcoming you to Hilton The Hague.

What will you be doing?

• Leading and supporting the Front Office Team during daily operations.

• Monitoring guest satisfaction and actively identifying opportunities to continuously improve the guest experience.

• Ensuring personalised recognition of returning guests and VIP guests.

• Encouraging the team to actively promote the Hilton Honors loyalty programme.

• Supporting and coaching Team Members in handling guest enquiries and complaints, always with a guest-focused and solution-oriented approach.

• Identifying and maximising commercial opportunities through cross-selling and upselling.

• Setting and monitoring objectives for the Front Office.

• Preparing and approving schedules and ensuring optimal staffing levels.

• Managing and monitoring the departmental budget, as well as the administrative and financial processes within the Front Office.

• Ensuring the team is well informed about hotel activities, events and relevant information about The Hague and the surrounding area.

• Maintaining strong cooperation and communication with all departments throughout the hotel.

• Attending management and operational meetings.

• Ensuring compliance with and actively promoting Hilton Brand Standards and Front Office procedures.

• Conducting job interviews and contributing to the selection of new Team Members.

• Ensuring an effective onboarding process for new Team Members.

• Coaching, training and developing the team while encouraging personal and professional growth.