Front Office Manager - The Hague
Holiday Inn Express The Hague - Parliament
The Hague
- Fulltime
- MBO
- 0 - 1 Years of experience
- Language: NL / EN
- Managing
- Callcenter / Guest Relations / Management / Reception / Reservations
From the moment the guest walks into our hotel, we aim to provide them with a memorable experience. As Front Office Manager, you will contribute to this by managing all aspects of the front office and providing the team with the empowerment and tools to achieve this! YOU will create a 'Welcome' feeling with your team, where you consistently touch the hearts of the guests!
For Holiday Inn Express The Hague - Parliament, we are looking for a Front Office Manager who can motivate the team and ensure that all operational processes run smoothly.
What will you do?!
As Front Office Manager, you ensure that your team constantly surprises the guests and provides an experience they will never forget. You identify the needs of the receptionists and turn them into concrete action points. You oversee the reception team, including leaders, to ensure that operations run as efficiently as possible.
You will lead approximately 8 employees and the external night team.
You report directly to the General Manager:
- You ensure that the team is coached and receives feedback where necessary to improve employee performance.
- You ensure that the team is trained and equipped with the right tools to perform their duties effectively.
- Establish, optimize, and ensure work processes.
- Contribute to achieving the budgeted results/ occupancy rates of the hotel, including applying (and optimizing) up and cross-selling.
- Implementation of the overall personnel policy including:
- Creating/approving schedules.
- Ensuring optimal staffing levels.
- Recruitment, selection, appointment, and introduction of (new) employees.
- Conducting performance and appraisal interviews.
- Encouraging opportunities for advancement.
- Ultimately responsible for timely and accurate acceptance and processing of all reservations.
- - Ultimately responsible for the correct use of reservation systems.
What do you bring?!
- At least a completed vocational education (MBO 4) in hospitality.
- Minimum of 3 years of relevant work experience within the hotel industry.
- Good Dutch and English speaking skills.
- You have your own transportation and/or can reach our hotel 24/7.
Are you this person?! You are naturally enthusiastic.
- You strive for the best quality.
- You are a problem-solver.
- You have organizational skills.
- You are presentable.
- You are helpful to guests and colleagues.
- You have good communication skills.
- You are good with numbers.
- You can maintain good overview.
- You are critical and accurate.
Who are we?
On November 23, 2012, the Holiday Inn Express The Hague - Parliament hotel with 123 rooms was opened. The hotel is located 50 meters from the Plein, with various cafes and bars. You can walk to The Hague Central Station in 9 minutes, and the A12 highway can be reached by car in 6 minutes. Therefore, it is no surprise that the hotel has a score of 9.4 for location on booking.com, rated by more than 2750 people! Additionally, there is parking available, as long as there are enough spots left for the guests. With the right attitude, advancing within our hotels is within everyone's reach.
The Holiday Inn Express The Hague - Parliament hotel is part of The Vincent Hotel Group portfolio. This is the umbrella organization that owns a total of 11 hotels and a staff department (Support Office).
What do we offer?!
- A young and dynamic work environment.
- Opportunities for advancement.
- Competitive salary.
- The opportunity to work with two highly regarded international brands with over 5000 hotels worldwide.
- Room for initiative.
- Employee rate within IHG.
- Discount on health insurance.
- Discount on gym membership.
- We love celebrating teamwork and success, so expect various events such as a Christmas party, individual attention, and other special occasions.
- Plenty of room for personal development and training.
- Do you want to be part of a fresh and dynamic team, do you have the right Xpress factor, and would you like to be part of a rapidly growing organization with plenty of future prospects? Then send your motivation and CV to us via the application button!
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Front Office Manager
- Holiday Inn Express The Hague - Parliament The Hague
