Front Office Supervisor - Utrecht

Eye Hotel, Utrecht's most surprising hotel, is characterized by its eye for guests. With attention to every guest, but also to the history of its beautiful building and Utrecht, every employee of Eye Hotel ensures a unique experience for its guests.

Eye Hotel is part of Utrecht City Concepts. With our Utrecht Boutique Hotels, we are the key to truly experiencing Utrecht. Each located in unique, quintessentially Utrecht locations, our hotels stand out for their special decor, personal atmosphere, and top-notch service. For us, everything begins and ends with the excellent experience of our guests. Whether they come in their free time or for work, our goal is to surprise and touch our guests.

WHAT WILL YOU DO?

As mentioned, our guest is more to us than just a guest. Together with your colleague Cluster Front Office Manager, you are responsible for a team of employees who do everything to make our guest's stay as pleasant as possible! You know how to teach them the finer points when it comes to service orientation and consistent quality. Whether it's arranging a bottle of champagne with strawberries in the room or reserving the best restaurant in Utrecht, we do everything to provide guests with a great experience! Additionally, you are responsible for:

• You convey the warm feeling of Eye Hotel to the guest and your team;

• You share all the fun hotspots of our great city and go the extra mile by offering to make the reservation in advance;

• You take and process reservations. At 100% occupancy, you check if our other beautiful Utrecht Boutique Hotels still have a nice room available;

• You train and coach people in their (personal) development;

• You ensure proper staffing, time registration, etc.;

• You contribute to optimizing our quality in the hotel;

• You check the quality of the rooms together with your team;

• You process payments and other financial and administrative tasks.