Front Office Trainee - Amsterdam

Hampton by Hilton Amsterdam Arena Boulevard Amsterdam

• Internship, 7 - 38 hour weekly, 1 - 52 weeks
• Practical internship
• SBB recognised
• MBO
• Language: EN
• Operational
• Callcenter / Guest Relations / Reception

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For the Hampton by Hilton Amsterdam Arena we are looking for a Front Office Trainee per direct.

Job description

Together with your colleagues, you perform all occurring reception activities in different shifts. As a receptionist you are the calling card of our hotel. For our guests you are the first point of contact, both by telephone and at the desk. For this reason we are looking for a representative person who, with his/her enthusiasm, guest orientation and smile can give this function content.

Main tasks and responsibilities

Front office employees at Holiday Inn Express are all-round and work in the reception and in the F&B, in the different shifts. This makes your job versatile and varied, and gives you the chance to provide our guests with the best service anytime, anywhere. The emphasis of this function is on the reception, but in addition you help in the bar and in the breakfast, where necessary.

Reception activities

• Check in and check out of guests

• Providing information to guests

• Processing reservations

• Ensure proper administrative handling

F&B activities

• Serving drinks in our lobby and at our bar

• All common breakfast activities including welcoming our guests, preparing breakfast, filling up the buffet, cleaning and HACCP registration

Job requirements

• MHS/HHS or tourism training

• Good Dutch and English speaking skills, and preferably a third language

• You live in the vicinity of the hotel or have your own transport

Who are we looking for?

You can describe yourself as: hospitable, a real team player, enthusiastic, stress resistant, creative, flexible, representative, independent and perfectionist. You have an eye for the guest and detail, you think in solutions and work accurately.

Who are we?

On 13th May 2013, the Hampton By Hilton Amsterdam Arena Boulevard opened with 254 rooms. The hotel has a gym, business centre and a meeting room. The warm Hampton breakfast buffet is always included. The hotel is very easy to reach; located opposite the train and metro station Bijlmer Arena. As a result, you are within Amsterdam central station, Schiphol Airport or Utrecht central station in just 20 minutes. In addition, the Ziggo Dome, AFAS Life and the Amsterdam Arena are within walking distance. This is how many national and international guests come. Growth is one of the possibilities; if the correct behaviour is shown for this.

The Hampton By Hilton Amsterdam Arena Boulevard belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

What do we offer?

• A young and dynamic working environment
• Opportunities for advancement
• Placement fee of €500,- per month
• The opportunity to work for two high international brands with more than 5000 hotels globally
• Room for own initiatives
• Employee Room Benefit Programme (Hilton)
• Corporate health insurance benefits
• We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations)
• Room for personal growth and (cross)- trainings.