Full-time Front Office Crew Member - The Hague

Ready to be the face of the biggest hotel in the Hague?

Dual-branded. Double the experience. IHCP is looking for a Front Office Crew Member to join our Moxy & Residence Inn by Marriott hotel in the iconic Muzentoren, right in the heart of The Hague.

Two brands, one building, 311 rooms. Part of Marriott International, the world’s biggest hospitality company, our hotel opened in August 2022 and quickly became the largest hotel in The Hague and now we’re looking for YOU to be part of it.

Moxy is bold, playful and social; where guests grab a drink, play a game and connect.
Residence Inn is all about longer stays and feeling at home, with a welcoming lounge where guests live, work and relax.

One day you’re in full Moxy mode, the next you’re creating that warm Residence Inn welcome. Best of both worlds? Absolutely.

JOB DESCRIPTION

As a Front Office Crew Member, you are the host, the problem solver and the first impression our guests will remember. You are the welcoming force in the hotel, the FUN HUNTER, young at heart, playful and always ready to WOW.

In this role, you will:

• Work together with the team to deliver exceptional guest experiences

• Process guest check-ins by confirming reservations, assigning rooms and activating key cards

• Welcome and acknowledge all guests according to brand standards

• Anticipate guest needs and show genuine appreciation

• Process payments (room charges, cash, debit and credit cards)

• Handle check-outs, including late and disputed charges

• Answer and process guest calls, messages, requests and concerns

• Provide directions and local recommendations

• Serve food & beverages when needed and make recommendations

• Keep your work area clean, organized and HACCP-compliant

• Take care of front office equipment

• Support and guide the team to ensure a positive working environment

• Share your knowledge and local discoveries with guests