Guest Relations Employee - Amsterdam

Do you love turning challenges into unforgettable guest experiences? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Guest Relations Employee who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.

Why you’ll love your journey with us

At Anantara, we believe in rewarding your dedication with exceptional benefits

• A competitive salary based on Horeca CLA scale 6 and your experience.

• A unique end-of-year bonus equal to at least 75% of a gross monthly salary

• Global team member rates at over 550 Minor Hotels

• Friends & Family rates to treat your loved ones worldwide

• 50% discount on F&B at 20 luxury hotels across Amsterdam

• A complimentary experience stay at the hotel

• Access to tailored learning programs via our university

• Management development programs to support your growth

• Health & lifestyle perks including collective health insurance, bike plan, and gym discounts

Your role in the journey

As part of the Guest Relations team, you’ll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable. You’ll handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.

Your responsibilities include:

• Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication

• Being present in public areas to assist guests with requests

• Responding to and investigating guest reviews across platforms

• Supporting the Front Office during busy check-in/check-out moments

• Creating tailor-made solutions for guest complaints

• Continuously improving our 5-star service standards