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Guest Relations Specialist - Amsterdam

Anantara Grand Hotel Krasnapolsky Amsterdam Amsterdam

Fulltime
0 - 1 Years of experience
Language: EN
Operational
Guest Relations

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As a Guest Relations Specialist at Anantara Grand Hotel Krasnapolsky Amsterdam, you will be the familiar face for guests staying in our Executive Rooms & Suites. Through personalized attention, private check-ins and check-outs, and a passion for exceptional service, you will create a luxurious and unforgettable guest experience from arrival to departure.

Why you'll love growing your career with us

At Anantara, we reward dedication with excellent benefits:

A competitive salary based on Horeca CLA scale 6 and your experience.
An end-of-year bonus of at least 75% of a gross monthly salary, a rarity within the hotel industry.
Worldwide hotel discounts for you, your friends, and family at more than 560 Minor Hotels.
50% discount on F&B at luxury hotels across Amsterdam.
A complimentary experience stay to experience the Anantara guest journey firsthand.
Access to tailored learning programs and our Minor University.
International career opportunities within Minor Hotels.
Health & lifestyle benefits, including collective health insurance discounts, fitness memberships, bike plans, and more.

Your role

As a Guest Relations Employee, you will be the familiar face for guests staying in our Executive Rooms & Suites. You will accompany them throughout their stay and ensure that every interaction contributes to a personalized, luxurious, and memorable experience.

Your responsibilities include:

Providing personalized private check-ins and check-outs for guests staying in our Executive Rooms & Suites.
Creating authentic and unforgettable guest experiences throughout the entire stay.
Coordinating the complete VIP guest journey, from pre-arrival to departure.
Arranging amenities, personalized touches, and special requests for VIP and Executive guests.
Serving as the primary point of contact for Executive guests and building strong guest relationships.
Responding to and following up on guest reviews across various online platforms.
Supporting the Front Office team during busy check-in and check-out periods.
Handling guest requests, inquiries, and complaints professionally and turning challenges into positive experiences.
Identifying opportunities for improvement and contributing to the continuous enhancement of the guest journey.
Working closely with various departments to ensure a seamless and personalized service experience.

What you bring

A natural drive to get to know people and exceed expectations.
Strong communication skills and a passion for hospitality.
Affinity with planning, organization, and attention to detail.
A spontaneous, flexible, and open-minded attitude.
Creativity in finding solutions and improving processes.
A proactive mindset and the ambition to continuously elevate our service standards.
Excellent command of both Dutch and English; an additional foreign language is a plus.

Where your journey begins

In the vibrant heart of Amsterdam, overlooking the Royal Palace and National Monument on Dam Square, stands the Anantara Grand Hotel Krasnapolsky Amsterdam. With 402 elegant rooms, a serene Spa & Wellness center, and 2,000 square meters of event space, our hotel blends timeless grandeur with contemporary flair.

Guests indulge in Michelin-starred dining at The White Room, sip signature cocktails at The Tailor, and savor the historic charm of Grand Café Krasnapolsky. Our iconic Wintergarden, a breathtaking space dating back to 1880, hosts breakfast and inspiring events year-round.

Send your CV and motivation letter to Amber Wilke de Souza (click on the apply buttons).

Not sure which opportunity suits you best, but excited to join our team? We'd love to hear from you and help you discover the perfect next step in your hospitality career.

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