Guest Service Specialist - Amsterdam

Anantara Grand Hotel Krasnapolsky Amsterdam Amsterdam

• Fulltime
• n.v.t.
• Language: EN
• Operational
• Guest Relations

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What your journey at Krasnapolsky will look like day-to-day

As a Guest Service Specialist, you support the Front Desk team in delivering outstanding service and exceeding guests’ expectations. Your main tasks are:

• Handle incoming/outgoing calls and messages of both hotel guests and team members via several channels in an attentive, polite and efficient manner, according to standard operating procedures
• Actively send pre-arrival and post-stay emails to enhance the guest journey.
• Demonstrate excellent knowledge of all the hotel features, services, operations hours of the outlets, restaurants food concepts and ambience
• Document all guest requests, complaints or problems immediately and notify the designated department/personnel for resolving the situation. Follow up with a courtesy call after all requests

Where your journey will take place

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.

Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

What we’re hoping you’ll bring with you

• Experienced customer service professional;
• Natural drive to connect with people and to exceed expectations;
• Solution-orientated working approach;
• Ability to work in a high-pace and dynamic environment and handle several duties at the same time;
• Must have excellent verbal and written communication skills in the English language.

Some extras to make the journey exceptional

At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

• Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
• Special team member rates in more than 500 hotels within the Minor Hotel Group. 
• A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
• Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
• An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
• Keep developing yourself? Do it at our own NH University!
• Management programs to support your way to the top 
• We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com

Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.