Operations Agent - Oegstgeest
Hilton Garden Inn Leiden
Oegstgeest
- Fulltime
- n.v.t.
- Language: NL / EN
- Operational
- Bar / Guest Relations / Reception / Restaurant / Roomservice
Operations Agent:
Hilton Garden Inn is committed to delivering exceptional service and experiences to our guests. We pride ourselves on a collaborative and innovative work environment that encourages growth and development.
Job Description:
We are currently seeking a versatile and enthusiastic Operations Agent with a combination of F&B and front office duties. This role requires a candidate who can seamlessly transition between various responsibilities, ensuring smooth operations and a high level of customer satisfaction. Kindly note that a full shift will be worked in one department with a bi weekly rotation.
Responsibilities:
Reception:
- Greet and assist guests in a friendly and professional manner.
- Handle check-ins, check-outs, and reservations.
- Answer phone calls, emails, and inquiries promptly.
- Provide information about services, facilities, and policies.
- Resolve guest concerns and complaints in a timely and effective manner.
Food & Beverage:
- Take customer orders and serve food and beverages with a positive attitude.
- Ensure customer satisfaction by providing excellent service.
- Maintain a clean and organized dining area.
- Collaborate with kitchen staff to ensure timely delivery of orders.
- Upsell menu items and promote special promotions.
- Oversee day-to-day operations to ensure efficiency.
- Collaborate with different departments to coordinate activities.
- Assist in inventory management and ordering supplies.
- Handle administrative tasks as needed.
- Contribute to a positive and collaborative work environment.
Requirements:
*Kindly note that the position is available for English or Dutch speaking candidates
*Applicants must have an EU working permit
- No proven experience in F&B or Front office is necessary
- Strong interpersonal and communication skills.
- Ability to multitask and adapt to changing priorities.
- Excellent organizational and problem-solving abilities.
- Knowledge of reservation and point-of-sale systems.
- Ability to work flexible hours, including weekends.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to federico.pastore@hilton.com. Please include "Operations Agent Application" in the subject line. We look forward to reviewing your application.
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Operations Agent
- Hilton Garden Inn Leiden Oegstgeest