Operations Manager - Location Haarlem! - Amsterdam
the niu Fender Amsterdam
- Fulltime
- MBO/HBO
- 2 - 5 Years of experience
- Language: EN
- Managing
- Accounting / Management / Reception
Are you ready to make a mark at the coolest hotel in Haarlem? Join us at Holiday Inn the niu Dairy and take guest hospitality to the next level!
We’re looking for a dynamic, friendly, and go-getter teammate who’s passionate about creating memorable experiences for our guests. As the first point of contact, whether in person or over the phone, you’ll set the tone for every guest's stay and make sure they feel at home from the moment they walk in. Your mission? To make every interaction unforgettable.
What’s on your plate? What You’ll Do
Lead and optimise the overall hotel operations, ensuring everything runs smoothly and efficiently.
Improve guest satisfaction and quality by consistently delivering exceptional service.
Enhance employee engagement and job satisfaction, creating a positive and motivating work environment.
Monitor cost and quality goals, ensuring the hotel operates within budget while maintaining high standards.
Refine processes, service standards, and SOPs, ensuring continuous improvement across the hotel.
Recruit, train, and motivate staff, helping them reach their full potential and fostering a strong team culture.
Liaise with suppliers and manage purchasing and inventory to keep everything running smoothly.
Act as the first point of contact in case of emergencies, ensuring the correct implementation of safety protocols and emergency plans.
Manage cash flow, payment terminals, and POS systems, ensuring everything is accurate and secure.
Oversee hotel software systems and handle technical issues as they arise to minimize disruptions.
What we’re looking for:
Enthusiasm and passion for hospitality – you love what you do, and it shows!
A natural leader who can manage a team with ease and grace, even when things get hectic.
A team player who thrives in a supportive and collaborative environment.
A flair for multitasking, staying organized, and delivering outstanding service no matter what.
Experience in hospitality (preferably in Front Office roles)
A genuine smile and welcoming attitude – it’s all about making guests feel right at home.
Fluency in English (Dutch and German is a plus!).
Holiday Inn The Niu Dairy Haarlem is part of a cutting-edge brand designed with modern travelers in mind, blending a quirky, dairy-themed design with top-notch facilities. It’s all about creating a laid-back, yet stylish vibe where guests feel at home, whether they’re in for a night or a longer stay. If you're ready to be part of something special and make an impact in a fun, fast-paced environment, we want to hear from you!
What You Need:
You've either completed a degree in tourism/hospitality or have enough experience in a similar role.
You're cool with a flexible work schedule, which means weekdays and weekends. The early shift starts at 7:00 AM, and the late shift ends at 11:00 PM.
You're fluent in at least English, both speaking and writing. Knowing a second or third language is a huge bonus.
You've got some solid skills in Word and Excel.
What's in It for You:
A rad work atmosphere in an international setting.
Competitive Salary.
A chance to shape and rock the new Front Office structure.
Opportunities to level up your career.
Sweet discounts on hotel stays at IHG hotels world wide!
Options for expanding your knowledge and skills.
Join us and be a part of something awesome!
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Operations Manager - Location Haarlem!
- the niu Fender Amsterdam
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