Receptionist hotel, 4/5 days - Amsterdam

Boutique Hotel The Highlander is currently looking for a part-time colleague for the Front office.

Does your colourful personality help you to wow and inspire guests and make sure they have an unforgettable stay? Would you like to be part of a close-knit team in a small-scale boutique hotel?

Then you're the new colleague we're looking for! We will gladly welcome you to the Highland Group family!

Highland Group, who are we?

Highland Group has six hotels in the centre of Amsterdam. Is a successful family business with 100 employees. Each hotel offers its own unique experience and has its own target group. Working at Highland Group means working at an ambitious and successful family business that stands for personal attention for our guests and employees.

Our staff have genuine attention for the guest, understand what the guest needs and have a passion for hospitality. At the Highland Group, you know who your director, manager and colleague is. The teams are close-knit and treat each other like a small family. In the workplace, there is an open and informal culture where attention is paid to personal development and where your own input is valued. We realise how important our employees are to the success of our hotels and therefore spend a lot of time on education and training. Besides hard work, successes are celebrated during outings, get-togethers and parties.

Working at The Highlander

The Highlander Hotel in Amsterdam is a creative, stylish boutique hotel with a great vibe.

Each room has a different design and each floor is colour-coded. This is how the hotel shows the diversity and energy of Amsterdam. Luxurious king-size beds of top quality, spacious bathrooms with rain showers, and very unique, colourful designs.

What will you be doing as a Front Office Employee?

As a Receptionist/Front Office employee, you are the person our guests come to. You understand how you can provide exceptional service, and you're able to exceed guests' expectations every day with your personal touch. Your warm, friendly, and welcoming demeanour makes guests feel at home.

Your work will consist of:

• Checking in and checking out guests;

• Ensuring optimal pricing for the rooms;

• Accepting reservations via the phone, emails, or walk-ins;

• Responding to guest feedback in ways that are in line with the character of the hotel;

• Communicating with housekeeping to coordinate cleaning of the rooms with guest departures and arrivals;

• Communicate issues to the Technical Service;

• Serving (welcome) drinks;

• Offering general and tourist information to guests, calling taxis, recommending restaurants and making reservations, theatre tickets, etc.

• Responding to guest preferences.