Housekeeping Manager (Operational Contract Lead) - Rotterdam

We are looking for an ambitious and driven Housekeeping Manager to join our Unicorn team.

Do you have leadership experience in housekeeping and are you ready to take the next step in your hospitality career? Are you passionate about operational excellence, team development, and delivering exceptional guest experiences? Then we would love to hear from you.

About the Role

As a Housekeeping Manager, you will oversee and support housekeeping operations at Numa Rotterdam Coolsingel. You will be responsible for maintaining high quality standards, managing team performance, supporting recruitment and training initiatives, and ensuring efficient day-to-day operations. You are the main person on location managing the client relationship, the payroll cost and the efficiency of the housekeeping performance. You will work closely with hotel management, Team Leaders, and housekeeping staff to drive operational success and guest satisfaction. You are a hands-on manager, you love checking rooms and you lead from the front by being in the operations every day.

Key Responsibilities

• Manage and coordinate daily housekeeping operations.

• Supervise the housekeeping staff to ensure service excellence.

• Support Team Leaders with operational questions.

• Conduct regular quality inspections of guest rooms, public areas, and back-of-house facilities.

• Monitor cleanliness standards and implement continuous improvement initiatives.

• Responsible for the workforce planning, scheduling, and staffing requirements.

• Ensure all rooms are completed and available according to operational deadlines.

• Train, coach, and develop Team Leaders and housekeeping employees.

• Responsible for the recruitment, onboarding, and employee retention initiatives.

• Monitor productivity, quality scores, guest feedback, and operational performance.

• Investigate and resolve guest complaints and service issues professionally.

• Ensure compliance with health, safety, hygiene, and company procedures.

• Prepare operational reports and communicate performance updates to management.

• Foster a positive culture focused on teamwork, accountability, and continuous improvement.

• Full ownership of the location as it would be your own business.