Front Office Supervisor - Amsterdam

In brief

• Work in an award-winning 5-star boutique hotel in Amsterdam

• A leadership role within a high luxury hospitality environment

• Responsible for creating exceptional guest experiences

• A dynamic position with opportunities for development and growth

About Pillows Maurits at the Park

Pillows Grand Boutique Hotel Maurits at the Park opened its doors in November 2022 as the first 5-star hotel within the Pillows Hotels collection. Located alongside the green Oosterpark in Amsterdam East, the hotel has quickly earned several prestigious awards and achieved a top ranking on TripAdvisor.

With 88 luxurious rooms and suites, fine dining restaurant VanOost, a stylish cocktail bar, rooftop bar, urban spa, and personalized concierge service, we strive every day to create an unparalleled guest experience.

Our ambition is clear: to be among the very best in luxury hospitality in Europe.

What will you do?

As Front Office Supervisor, you are an important part of the Front Office team and play an essential role in the overall guest experience. You ensure that every guest feels welcomed, valued, and special from arrival to departure.

You support and motivate the Front Office team and are responsible for ensuring smooth daily operations. In the absence of the Front Office Manager, you will act as the main point of contact and take full responsibility during the shift.

Your responsibilities

• Welcome, check in, and check out guests according to luxury hospitality standards, including Forbes standards

• Handle guest questions, complaints, and special requests in a professional manner

• Coach, guide, and support Front Office Hosts

• Monitor service quality, procedures, and operational standards

• Assign tasks and monitor team performance

• Act as Manager on Duty during shifts

• Collaborate with other departments to create memorable guest experiences

• Ensure smooth daily operations and outstanding service delivery

• Identify opportunities to improve the guest journey

What do we offer?

• A competitive salary based on your experience

• An overnight stay including dinner for two after your probation period

• Employee rates within Pillows Hotels

• 35% discount in our restaurants

• Worldwide hotel discounts

• Collective benefits and insurance discounts

• Training and development opportunities through the Pillows Academy

• The opportunity to work within an ambitious and passionate team