Japanese Guest Relations Officer * - Amsterdam

Hotel Okura Amsterdam Amsterdam

• Fulltime
• n.v.t.
• Language: NL
• Operational
• Concierge and porters

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Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic colleague to strengthen our team. Do you work well during any time of the day? Are you flexible and hospitable? Would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What can you expect

Japanese Guest Relations is responsible to build and maintain a good relationship with our Japanese guests and contacts. You are the main contact person for Japanese guests and you are familiar with the Japanese hierarchy system and Japanese ways of welcoming the guests. 

Japanese Guest Relations officer needs to be able to ensure that our guests have an enjoyable and pleasant stay in our hotel.

One of the most important tasks of Japanese Guest Relations is to create a warm, welcoming and personal atmosphere. Japanese Guest Relations is a host-ess and/or a contact person in the lobby to welcome, greet and escort mainly our Japanese guest to our rooms/ suites or other outlets.
As a Japanese guest relations officer you are assisting the guests efficiently, courteously and professionally in all reception related functions. You are maintaining the Japanese heritage of Okura and LHW Standards and procedures with regards to service and hospitality as set by the management.

Next to that you are assisting the front office team when needed with welcoming guests, handling the check in and out procedures and extending information and service where needed. The Front Office also is responsible for guiding guests to their rooms and handling payments.

Another important aspect of your position is handling complaints, room inspections and handling VIP requests and amenities. Your main tasks will be:

• Functioning as a liaison between our guests and the hotel and maintaining contact with our regular and VIP guests who are speaking japanese;
• Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam;
• Getting familiar with individual wishes of our guests and communicating them to the different departments;
• Handling and following up complaints in Japanese if needed;
• Checking guest rooms and handling VIP treatments and amenities and developing guest profiles.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7 day workweek with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You will work 5 days in a week, 7.6 hours a day. You are also available to work on public holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5. Click HERE for the salary scale 
• Bonus: 1 month salary if SMART goals are met
• Travel Costs: From 10 KM travelling distance
• Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
• CAO: The Uniform Conditions for the Hotel and Catering Industry

• Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
• Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
• Once per year 50% staff discounts in one of our restaurants (Lucky you!);
• The whole year round 20% staff discounts in one of our restaurants;
• Free meal in the canteen;
• Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
• Depending on your position, you will receive a uniform or dry cleaning reimbursement;
• Parking facilities for management positions;
• Vitality days and monthly health days;
• Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
• Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
• Employee of the Year: Receive a complete trip to Japan!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• You are in possession of a Hotel school degree or you have done a similar education in Japan;
• You have a minimum of two years of experience within a similar position within the Front Office, preferably within an organization of the luxury segment; 
• Knowledge of the Japanese culture and customs is mandatory for this position;
• For this position it is mandatory to be able to speak and write in Japanese and English

• Are you interested in this position?

  If this vacancy appeals to you, we would like to schedule an appointment with you, to discuss why you would like this job and what you find important in a future job. 

  
  

  Hotel Okura Amsterdam – A great place to work

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