Operations Manager - Amsterdam

Hey you! Do you want to work in an open organization where the team comes first? Are you looking for a dynamic environment where you can learn a lot and grow and are you also naturally hospitable? Then we would like to get to know you!

As an Operations Manager, your responsibility is to maximize financial returns, drive team development, create and sustain a memorable guest experience, execute brand standards and increase awareness of the hotel and brand in the local community. You are the replacement for the General Manager in his absence.

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour              We act with integrity and do the right thing

Inclusion          We embody diversity, fairness and sustainability

Teamwork        We support each other and own our actions

Achievement   We aspire to exceed all expectations

Leadership      We set goals, lead with vigour and embrace change

The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.

The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.

Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.

An overview of your tasks and responsibilities:

People:

·       Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers;

·       Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance;

·       Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently;

·       Recommend or initiate any HR elated actions where needed;

·       Drive a great working environment for teams to thrive – connect departments to create sense of one team;

·       Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures;

·       Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Financial:

·       Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments;

·       Monitor and report variances against budget and control labor costs and other expenses;

·       Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty;

·       Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Guest Experience:

·       Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner;

·       Review guest feedback and implement strategies for continuous improvement;

·       Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests;

·       Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business:

·       Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts;

·       Comply with federal, state and local laws regarding health, safety and alcohol services;

·       Maintain a focus and commitment to operating a “green” hotel;

·       Perform other duties as assigned. May also serve as manager on duty.