Reservations Specialist - Amsterdam

Do you have a talent for turning inquiries into unforgettable stays? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Reservations Specialist who combines precision, persuasion and a passion for service to create seamless guest journeys — before they even arrive.

Why you’ll love your journey with us

At Anantara, we reward dedication with exceptional benefits:

• A competitive salary based on Horeca CLA scale 5 and your experience.

• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.

• Global team member rates at over 550 Minor Hotels.

• Friends & Family rates to treat your loved ones worldwide.

• 50% savings on F&B at 20 luxury hotels across Amsterdam.

• A complimentary experience stay to immerse yourself in the Anantara guest journey.

• Access to tailored learning programs and our online university.

• Priority access to internal vacancies across Minor Hotels.

• Management development programs to support your growth.

• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

Your role in the journey

As Reservations Specialist, you are the voice of our hotel — the first impression and the first step in a guest’s unforgettable journey. You’ll handle every reservation with care, clarity and confidence.

Your responsibilities include:

• Recording and managing all reservation requests with accuracy and efficiency.

• Responding to inquiries within 24 hours, ensuring a smooth and professional experience.

• Encouraging upselling and contributing to monthly revenue targets.

• Staying informed about hotel rates, packages, availability and promotions.

• Monitoring daily arrivals and ensuring guest requests are fulfilled.

• Supporting guest satisfaction by following up on feedback and special requests.

• Attending briefings, events and training to stay sharp and inspired.