Guest Experience Host FULLTIME - Den Haag

De Plesman is a boutique hotel in The Hague, proudly awarded a Michelin Key and located in the former KLM headquarters, honouring aviation pioneer Albert Plesman. The building’s history is reflected in every detail, from its architecture to its hospitality. Guests can enjoy an amazing dinner at Restaurant Suus, named after Plesman’s wife, or enjoy a drink and relax at Albert Bar, named after Albert Plesman himself. A dynamic spot between the dunes and the city where The Hague’s heritage comes to life.

So.. what is different you ask? We are bold. We are looking for someone who wants to evolve hospitality together with us. We believe our team members are at the heart of our hotel and make it such a special place. We can’t do this alone though, and hence we are looking for you to help us create the most memorable experience for our guests.

Do you recognize yourself?

●     You’re not afraid to roll up your sleeves. We leave our egos at the door, step in when help is needed and know that the best results come from working together.

●     You are a hundred per cent yourself. You’re fun, kind and approachable. You take your work seriously, but always leave room for a little fun. You know that a good laugh can make all the difference.

●     You are not afraid to make bold choices in order to ensure guests have truly amazing experiences. Making the right decision on the spot comes naturally to you.

●     You want to be part of a team that works hard, supports each other and has fun along the way.

 What will you be doing?   

●     Greet each guest with a warm and fun approach, ensuring they feel valued and at home from the moment they arrive. With a curious and proactive mindset, respond to all inquiries with kindness and a solutions-focused attitude, always aiming to exceed guest expectations.

●     Handle all guest check-outs, including resolving late and disputed charges whilst ensuring that every guest leaves with a positive and memorable experience. You do this by addressing any concerns with boldness and professionalism whilst keeping clear communication with maintenance & housekeeping.

●     You anticipate on guest needs by being an ambassador for the city of The Hague, to create a tailor-made experience.

●     Handle all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

●     Approach every check-in with kindness and efficiency, ensuring a smooth and seamless process that reflects our commitment to exceptional service.