Guest Service Supervisor - Amsterdam

Start your career as Guest Service Supervisor at W Amsterdam, where design, music and fashion collide to create an electric, ever‑evolving atmosphere in the heart of the city of canals.

Split across two iconic buildings a former Telephone Exchange and a historic Bank W Amsterdam blends bold contemporary design with heritage architecture. Nights never end, the energy is high, and our calendar is packed with exclusive W Happenings that set the tone for the city.

Guests step inside and head straight to the top, checking in at our rooftop W Living Room with panoramic views over Amsterdam. With 238 stylish guestrooms, including 25 suites, three WOW Suites and two Extreme WOW Suites, W Amsterdam is where luxury meets what’s new/next.

Get in on the fun and turn your ambitions into reality. Apply now and Deliver Whatever/Whenever, Connect to the Extraordinary & surround yourself with the world of W.

Location

Located on prestigious Dam Square, behind the Royal Palace and just steps from the city’s iconic canals, restaurants, bars and nightlife, W Amsterdam brings a fresh, modern luxury experience to the Dutch hotel scene.

Job Description

 And here’s the exciting part, we are looking for a Guest Service Supervisor who is passionate about W, passionate about style and innovation, and passionate about creating unforgettable guest experiences… the W way.

Main Responsibilities

As a Guest Service Supervisor, you report to the Welcome Office Manager and play a key role in delivering the W guest journey.

• Supervising the Welcome Desk — You guide and support Welcome Desk Talent to ensure every guest receives a warm, witty and seamless arrival and departure experience.

• Leading Guest Relations & Welcome Teams — You provide daily leadership to the Guest Relations team as well as the Welcome (Bellman/Doorman) team, ensuring smooth coordination of guest arrivals, departures and personalized service moments.

• Leading by example — You embody the W attitude and inspire Talent to deliver service that goes beyond expectations.

• Driving the W service philosophy — You bring the Whatever/Whenever mindset to life across the Welcome Desk, Guest Relations and Welcome teams.

• Ensuring operational excellence — You monitor daily operations, solve challenges on the spot and ensure standards are consistently exceeded.

• Creating WOW moments — You support Talent in crafting memorable, personalized experiences that surprise and delight our guests.

The ideal candidate has strong experience supervising a Front Office, Guest Relations or guest‑facing team in a high‑end, lifestyle‑driven environment. You are passionate about the W brand, naturally in tune with trends, and always “in the know” about Amsterdam’s hotspots. You have an eye for detail, a drive for perfection, and a creative, upbeat approach to work and life.

Profile

As “Talent,” you represent the W lifestyle. You bring the brand to life, creative, exciting, innovative. W Talent are unique, bold and naturally drawn to the W DNA. We push boundaries, raise the bar and strive to be the best.

If you’re the right fit, you thrive in a high‑pressure, high‑volume environment. You think fast, act fast and enjoy building strong relationships with colleagues and partners. You’re a team player with a work‑hard/play‑hard mindset and you genuinely enjoy having fun at work.

Are you the one who will WOW us and join our W Talent community?