Quality Specialist - Amsterdam

Quality Assurance Support

• Supports the implementation of quality standards and best practices across the property.

• Assists in conducting audits to monitor compliance with brand and company standards.

• Contributes to process improvement initiatives and tracks progress on key actions.

• Helps analyze operational data to identify basic trends and improvement areas.

Use of Quality Tools

• Applies standard quality tools to support daily operations and reporting.

• Collects and maintains data related to guest feedback and service quality.

• Supports reporting on guest satisfaction drivers and identified trends.

Guest Experience

• Reviews guest feedback and escalates issues when needed.

• Assists in resolving guest concerns in a timely and professional manner.

• Interacts with guests to gather feedback on service and overall experience.

• Demonstrates service behaviors aligned with brand standards.

Core Competencies

• Clear communication and teamwork

• Basic problem-solving and attention to detail

• Ability to stay organized and manage priorities

• Professional and service-oriented mindset

Collaboration & Relationships

• Builds positive relationships with colleagues and guests

• Works effectively in a diverse team environment

Learning & Development

• Willingness to learn and apply quality and operational standards

• Basic understanding of hotel operations and guest service principles

• Collaborates with the L&D Manager to drive continuous quality improvement.

Requirements

• 1–2 years of experience in hospitality or a related field (e.g., guest services, front desk, housekeeping)

• Fluent in English (written and spoken); Dutch is a plus

• Experience or exposure to luxury hospitality preferred

• Valid working permit for The Netherlands